Freshworks Recruitment 2024 – Freshworks is scheduled to hire for the role of Customer Success Associate – Digital for B.E/B.Tech/B.Sc graduates with relevant experience. Candidates looking for a job in Chennai can utilize this opportunity. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below.
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Join at Freshworks, Chennai. This is an opportunity to take on an exciting new career challenge. It’s a chance to hone your technical skills and advance your career. Don’t miss this opportunity to power your career. Share with your friends and family! If you want more details regarding the job, like salary, age, mode of application, selection, and job location, you can find them below. You can check the official website below if you still have any doubts.
About the company: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies — from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks Recruitment 2024:
|Customer Success Associate – Digital
|1 – 3 years
|Best in Industry
|Chennai, Tamil Nadu
Customer Success Associate – Digital:
- Bachelor’s Degree in Computer Science + Business Education preferred
- 1 – 3 years of relevant work experience in a customer-facing role out of which majority in a Customer success/retention portfolio
- Proven track record of establishing themselves as a strategic trusted advisor to clients
- Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
- Very Strong written and verbal presentation/communication skills (ESSENTIAL)
- Self-starter who can own ongoing customer success of both large and small clients
- Ability to report and share client’s status on a timely/pre-defined interval
- Engage proactively with customers using the engagement model (based on customer segment) laid out
- Understand and document customer’s business flow (for large customers) and deep understanding of use-cases
- Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit
- Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
- Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)
- Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)
- Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed
- Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs.
- Understanding of SaaS metrics
- Own two key metrics (Increase Product-Adoption & Customer Retention)
- Use customer management tool (Natero) (Training will be provided to get familiar)
- Implement and support compliance to Freshworks compliance and information security processes
The Customer Success Associate will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from the Freshworks suite of products.
How to apply for Freshworks Recruitment 2024?
All interested and eligible candidates can apply for this drive online as soon as possible by following the link.
For More Details & To Apply: Click here