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Freshworks Recruitment 2026 – Freshworks is scheduled to hire Associate – Customer Success (CX-NA) for graduates with Any Degree. Candidates looking for a job in Chennai can utilise this opportunity. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below. Candidates can apply for HCLTech Careers. Explore Latest Walk-in Drives 2026.

Freshworks Recruitment 2026:

Job Role	Associate – Customer Success (CX-NA)
Job Category	Non-IT Jobs
Qualification	Any Degree
Experience	1 – 3 Years
Salary/CTC	Best in Industry
Job Location	Chennai
Last Date	ASAP

Detailed Eligibility:

Associate – Customer Success (CX-NA):

Qualifications & Workplace Requirements:

Education: Minimum Graduation / Bachelor’s Degree is mandatory.
Work Setup: In-office role based on the allotted shift alignment.

Skills & Competencies:

Communication: Exceptional written and verbal presentation/communication skills (Essential). Ability to articulate complex technical or vendor concepts to audiences of varying technical levels.
Consultative Mindset: Proven track record of establishing yourself as a strategic trusted advisor to clients.
Ownership: A self-starter who can independently own ongoing customer success for both large and small clients.
Reporting: Ability to track, report, and share client health status at timely, pre-defined intervals.
Tool Proficiency: Experience using standard customer management tools (e.g., Gainsight, Salesforce, Freshsuccess, or equivalents).

Impact You Will Create:

Drive day-to-day product adoption and health for a designated portfolio of SMB/Mid-Market accounts.
Ensure high customer satisfaction by resolving tactical use-case queries swiftly.
Protect core revenue by maintaining steady retention rates within your assigned cohort.

Roles & Responsibilities (R&R):

Customer Engagement: Engage proactively with customers using the established segment-based engagement model (Enterprise segment experience is a plus for IC2, mandatory for IC3).
Use-Case Mapping: Understand and document customer business flows (especially for large/Enterprise accounts) and maintain a deep understanding of their business use cases.
Product Expertise: Maintain deep knowledge of all Freshworks product lines. Ability to deliver tailored product demos and architect solutions using the best product-fit.
Relationship Management: Align with key customer stakeholders to establish a strong customer relationship management program (stakeholder mapping).
Value Optimization: Evaluate how customers manage their Freshworks product suite investment and identify efficiency and effectiveness gains across their processes and tools.
Innovation & Advocacy: Promote awareness of the latest innovations and upcoming features/products in the Freshworks pipeline.
Cross-Functional Collaboration: Partner with internal teams (Product, Sales, Pre-Sales, Marketing, Support, etc.) to ensure customer issues are resolved and solutions are delivered.
Data-Driven Success: Work alongside Program Managers to derive data-driven insights and intelligence to run focused, result-oriented customer engagement programs.
Key Metrics: Own and drive two primary business metrics: Product Adoption and Customer Retention.
Compliance: Implement and support Freshworks compliance and information security processes.

Job Description:

The Customer Success team proactively engages with customers to provide strategic and tactical guidance, ensuring they derive maximum value from the Freshworks suite of products. As a Customer Success Manager, you will drive product adoption, build strong relationships, and secure long-term customer retention.