Genpact Walk-in Drive 2025: Technical Support/Process Associate | 03 January 2025

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Genpact Walk-in Drive 2025: Genpact is scheduled to hireย forย the Technical Support/Process Associate posts. Candidates with Any Degree/B.E/B.Tech/BCA/MCAย qualifications are eligible to apply for this role. The working locations willย be Hyderabad/Ahmedabad.ย Interested and eligible candidates can attend the walk-in drive on 03 January 2025. The details of eligibility and venue are given below. Candidates can also apply for theย Wipro Walk-In Drive.

Genpact Walk-in Drive



Genpact Walk-in Drive 2025 โ€“ Details:

Genpact Walk-in Drive 2025 for Technical Support:

Job Role Technical Support
Job Category Walk-in Drive
Qualification B.E/B.Tech/BCA/MCA
Experience 0 โ€“ 5 Years
Salary/CTC Best in Industry
Job Location Hyderabad
Venue Virtual (Zoom)
Interview Date 03 January 2025

Detailed Eligibility:

Technical Support โ€“ Voice:

  • BCA/B.Tech/MCA (Computer Graduate) with relevant experience in PC desktop support or technical support experience with client/customer contact
  • Experience:ย 0 โ€“ 5 years

Minimum Qualifications/Skills:

  • CCNA Trained/Certified (or Other Network certifications โ€“ Cisco, Meraki, etc.)
  • Strong knowledge of routing and switching technologies EIGRP, BGP, OSPF, DHCP, DNS, IPSEC, GRE, DMVPN etc.
  • Experience on SDWAN technologies Velo cloud (Edge510, 540, 6X0, 800, 2000, 3X00)
  • Performing enhanced troubleshooting in the network Cisco, Meraki and SDWAN
  • Able to engage with US-based ISPs to fix the issue.
  • Experience on network monitoring tools like PRTG, SolarWinds
  • Configuration of WAN/public IPs on Router, SDWAN, ASA etc.
  • Experience on Wireless networks Meraki (MR series) and Cisco AIR
  • Experience on firewall technologies FortiGate (80D, 100F, 200E)
  • Experience with Computer Telephony Integration (CTI)
  • Knowledge on CUCM, Cisco Jabber
  • Understanding of VoIP, SIP Protocols
  • Experience with administering Cisco Telephony products (Call Manager, Unity, UCCX)
  • Experience working with BroadSoft Unified Communications systems preferred
  • Experience with administering a Private Branch Exchange (PBX) phone system required
  • Experience using a ticketing System such as Clarify, Remedy, or Footprints

Preferred Qualifications

  • Minimum CCNA Certified or have worked on Cisco Devices
  • Problem-solving ability
  • Ability to document, track and monitor a problem/issue to a timely resolution
  • Strong negotiation skills; strong verbal and written communication skills along with prioritization of duties
  • Automotive industry experience (desirable)
  • Willing to work in Night shifts (US Process)

Responsibilities

  • Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket
  • Creates case logs, records information, establishes resolution time, follows up on issues, and escalates complex issues
  • Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry
  • Troubleshoots problems with networks and recommends corrective action
  • Attends training courses as required and stays abreast of evolving internal processes and industry developments
  • Works in a team environment and assists team members on various issues
  • Provides other ad hoc support and duties as assigned
  • Works in an environment with competing priorities

How to Apply for Genpact Walk-In Drive 2025?

Interested and eligible candidates can attend the Virtual Drive on 03 January 2025 (12.00 PM โ€“ 1.30 PM).

For More Details: Click here.

Zoom ID: Click here.

Interview Date: 03 January 2025ย  ย  ย  ย  ย  ย Time: 12.00 PM โ€“ 1.30 PM


Genpact Walk-in Drive 2025 for Process Associate:

Job Role Process Associate
Job Category Walk-in Drive
Qualification Any Degree
Experience Freshers
Salary/CTC Best in Industry
Job Location Ahmedabad
Venue Virtual (Zoom)
Interview Date 03 January 2025

Detailed Eligibility:

Process Associate (Non โ€“ Voice):

  • Any Graduate except Law
  • Only Freshers are eligible
  • Fluency in English Language

Preferred Qualifications

  • Effective probing skills and analyzing/understanding skills.
  • Problem-solving skills with customer customer-centric approach.
  • Must be able to work on a flexible schedule (including weekend shift work)

Responsibilities

  • Provide resolution to maintain standards of quality.
  • Review content and provide resolution based on prescribed guidelines.
  • Recognize trends and patterns and raise issues timely.
  • Provide insights to help improve the support to the users.
  • Maintain a thorough understanding of processes and policies.
  • Provide excellent customer service to our customers.

How to Apply for Genpact Walk-In Drive 2025?

Interested and eligible candidates can attend the Virtual Drive on 03 January 2025 (12.00 PM โ€“ 2.00 PM).

For More Details: Click here.



Zoom ID: Click here.

Interview Date: 03 January 2025ย  ย  ย  ย  ย  ย Time: 12.00 PM โ€“ 2.00 PM


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Reviewed by Prasanth S