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Genpact Walk-in Drive 2025: Genpact is scheduled to hire for the Technical Support/Process Associate posts. Candidates with Any Degree/B.E/B.Tech/BCA/MCA qualifications are eligible to apply for this role. The working locations will be Hyderabad/Ahmedabad. Interested and eligible candidates can attend the walk-in drive on 03 January 2025. The details of eligibility and venue are given below. Candidates can also apply for the Wipro Walk-In Drive.
Genpact Walk-in Drive 2025 – Details:
Genpact Walk-in Drive 2025 for Technical Support:
| Job Role | Technical Support |
| Job Category | Walk-in Drive |
| Qualification | B.E/B.Tech/BCA/MCA |
| Experience | 0 – 5 Years |
| Salary/CTC | Best in Industry |
| Job Location | Hyderabad |
| Venue | Virtual (Zoom) |
| Interview Date | 03 January 2025 |
Detailed Eligibility:
Technical Support – Voice:
- BCA/B.Tech/MCA (Computer Graduate) with relevant experience in PC desktop support or technical support experience with client/customer contact
- Experience: 0 – 5 years
Minimum Qualifications/Skills:
- CCNA Trained/Certified (or Other Network certifications – Cisco, Meraki, etc.)
- Strong knowledge of routing and switching technologies EIGRP, BGP, OSPF, DHCP, DNS, IPSEC, GRE, DMVPN etc.
- Experience on SDWAN technologies Velo cloud (Edge510, 540, 6X0, 800, 2000, 3X00)
- Performing enhanced troubleshooting in the network Cisco, Meraki and SDWAN
- Able to engage with US-based ISPs to fix the issue.
- Experience on network monitoring tools like PRTG, SolarWinds
- Configuration of WAN/public IPs on Router, SDWAN, ASA etc.
- Experience on Wireless networks Meraki (MR series) and Cisco AIR
- Experience on firewall technologies FortiGate (80D, 100F, 200E)
- Experience with Computer Telephony Integration (CTI)
- Knowledge on CUCM, Cisco Jabber
- Understanding of VoIP, SIP Protocols
- Experience with administering Cisco Telephony products (Call Manager, Unity, UCCX)
- Experience working with BroadSoft Unified Communications systems preferred
- Experience with administering a Private Branch Exchange (PBX) phone system required
- Experience using a ticketing System such as Clarify, Remedy, or Footprints
Preferred Qualifications
- Minimum CCNA Certified or have worked on Cisco Devices
- Problem-solving ability
- Ability to document, track and monitor a problem/issue to a timely resolution
- Strong negotiation skills; strong verbal and written communication skills along with prioritization of duties
- Automotive industry experience (desirable)
- Willing to work in Night shifts (US Process)
Responsibilities
- Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket
- Creates case logs, records information, establishes resolution time, follows up on issues, and escalates complex issues
- Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry
- Troubleshoots problems with networks and recommends corrective action
- Attends training courses as required and stays abreast of evolving internal processes and industry developments
- Works in a team environment and assists team members on various issues
- Provides other ad hoc support and duties as assigned
- Works in an environment with competing priorities
How to Apply for Genpact Walk-In Drive 2025?
Interested and eligible candidates can attend the Virtual Drive on 03 January 2025 (12.00 PM – 1.30 PM).
For More Details: Click here.
Zoom ID: Click here.
Interview Date: 03 January 2025 Time: 12.00 PM – 1.30 PM
Genpact Walk-in Drive 2025 for Process Associate:
| Job Role | Process Associate |
| Job Category | Walk-in Drive |
| Qualification | Any Degree |
| Experience | Freshers |
| Salary/CTC | Best in Industry |
| Job Location | Ahmedabad |
| Venue | Virtual (Zoom) |
| Interview Date | 03 January 2025 |
Detailed Eligibility:
Process Associate (Non – Voice):
- Any Graduate except Law
- Only Freshers are eligible
- Fluency in English Language
Preferred Qualifications
- Effective probing skills and analyzing/understanding skills.
- Problem-solving skills with customer customer-centric approach.
- Must be able to work on a flexible schedule (including weekend shift work)
Responsibilities
- Provide resolution to maintain standards of quality.
- Review content and provide resolution based on prescribed guidelines.
- Recognize trends and patterns and raise issues timely.
- Provide insights to help improve the support to the users.
- Maintain a thorough understanding of processes and policies.
- Provide excellent customer service to our customers.
How to Apply for Genpact Walk-In Drive 2025?
Interested and eligible candidates can attend the Virtual Drive on 03 January 2025 (12.00 PM – 2.00 PM).
For More Details: Click here.
Zoom ID: Click here.
Interview Date: 03 January 2025 Time: 12.00 PM – 2.00 PM
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