Catchpoint Off Campus Drive 2024: Systems Engineer I, Bangalore

Catchpoint Off Campus Drive – Catchpoint is scheduled to hire for the role of Systems Engineer I for B.E/B.Tech/MCA – 2022 & 2023 Batch graduates. Candidates looking for a job in Bangalore can utilize this opportunity. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below.

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This position will assist the Catchpoint Operations team in Monitoring, investigating, diagnose, troubleshooting, and fixing application, server, network, and infrastructure problems. Catchpoint Operations is responsible for maintaining the highest possible uptime for the Customer & internal network. This individual will be managing the day-to-day operation of the team focused on maintaining the highest possible uptime for all aspects of our global infrastructure & services hosted across multiple third-party data centres, and be responsible for triaging, providing incident solutions and escalating to L2 engineers, keeping SLAs and OLAs in mind. This person will work closely with Operations, Technical services teams, Operations Managers, internal partners, and external customers.

Join us at Catchpoint. This is an opportunity to take on an exciting new career challenge. It’s a chance to hone your technical skills and advance your career. Don’t miss this opportunity to power your career. Share with your friends and family! If you want more details regarding the job, like salary, age, mode of application, selection, and job location, you can find them below. You can check the official website below if you still have any doubts.

About the company: Catchpoint is the Internet Resilience Company™.  The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet stack before they impact their business. The Catchpoint platform offers synthetics, RUM, performance optimization, high-fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications and APIs.

Catchpoint Off Campus Drive 2024:

Job Role	Systems Engineer I
Qualification	B.E/B.Tech/MCA
Batch	2022 & 2023
Experience	0 – 6 months
CTC/Salary	Best in Industry
Job Location	Bangalore
Last Date	ASAP

Detailed Eligibility:

Systems Engineer I:

Soft Skills:

• Customer-focused
• Thorough knowledge of troubleshooting remote access issues
• Excellent communication skills, (active listening skills)
• Able to articulate and speak with clear voice
• Diplomatic and must have interpersonal skills
• Able to understand the business’s objectives
• Able to understand and accept that the Customer’s issues affect the business and that without the Customer there is no support department, and that the Customer is an expert in their own field
• Must have empathy with end users
• Team player
• Professional code of conduct
• Must have a good understanding of the organization
• Must have basic technical knowledge of all technology used for the business processes.
• Good writing techniques (English)
• Good phone techniques (English)

Roles & Responsibilities:

• Monitor Catchpoints’ node infrastructure and troubleshoot Linux server issues across various third-party data centres & cloud providers (AWS, Azure, GCP etc).
• Perform OS/application upgrades and server migrations to new environment.
• Accept & registers incidents from the Support team.
• Classify incidents according to the specified options/categories.
• Execute 1st attempt to solve the customer incidents and/or escalate to next level based on SLAs.
• Tracks the progress of an owned incident ticket all during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates tickets. (Note: is responsible that the solution is created but is not necessarily responsible for the solution itself).
• Escalate to the appropriate next level or management when thresholds are violated.
• Drive operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met in for our global infrastructure.
• Directly manages the workload and priorities of the Operations team triage functions to quickly assess business impact and quickly identify restoration plans.
• Interacts with customers and executive management using written and spoken communication, provide status update on major incidents affecting business or revenue.
• Ability to quickly understand new tool/process requirements and drive the implementation to further enhance efficiency and service excellence.
• Work closely with other groups and management to define and share best practices across support.
• Demonstrated strategic thinking, quantitative and analytical skills, team player, and collaboration.
• Excellent written and oral communication skills required; special focus on customer/client interaction a must.