WNS Walk-in Drive 2026: WNS is scheduled to hire for the Customer Support Executive role. Candidates with Any degree/12th qualification are eligible for this drive. If you are looking for jobs in Mumbai can use this opportunity. Interested and eligible candidates can attend the Walk-in interview on 06 August 2026. The detailed eligibility and selection process is explained below. Interested candidates can also try Sutherland Walk-in Drive.

WNS Walk-in Drive 2026 – Details:

Job Role	Customer Support Executive
Job Category	Walk-In Drive
Qualification	Any degree/12th
Experience	0 – 2 Years
Salary/CTC	Best In Industry
Job Location	Mumbai
Venue Location	Mumbai
Walk-in Date	06 August 2026

Detailed Eligibility:

Customer Support Associate (Voice process):

Qualifications:

Graduate / Undergraduate candidates may apply.
Strong working knowledge of MS Excel is required.
Excellent attention to detail and ability to work in a time-sensitive operational environment.
Comfortable handling inbound and outbound operational calls.
Strong verbal communication skills with clear and professional spoken English.
Ability to follow defined processes, workflows, compliance requirements, and data security guidelines.
Ability to multitask, prioritise activities, and manage time effectively.
Prior exposure to workforce planning, roster management, scheduling, airport operations, or airline processes will be an added advantage.

Key Accountabilities

Support day-ahead roster construction (D-12) to ensure complete operational coverage.
Assist in assigning relief staff based on skill requirements, availability, and applicable regulatory guidelines.
Track and maintain records related to overtime, reduced overtime, and undertime with appropriate documentation.
Monitor sick call notifications and support timely backfill actions to minimize operational impact.
Conduct inbound and outbound operational calls to coordinate staffing and coverage requirements.
Prepare mid-day and end-of-shift staffing, attendance, and exception reports.
Monitor staffing exceptions and escalate critical gaps within defined timelines.
Ensure adherence to established workflows, compliance standards, data security protocols, and audit requirements.
Maintain accurate and updated records in Staff Admin, MS Excel, and other workforce planning tools.
Coordinate with relevant stakeholders to support smooth and uninterrupted airport operations.