Uber Off Campus Drive 2019 | B.E/B.Tech/Any degree | 2017/2018 Batch | Gurugram

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Uber Off Campus Drive 2019 scheduled to hire Community Support Representative for Engineering/ Any degree – 2017/2018 batch graduates at Gurugram. The detailed eligibility criteria and application process are given below.

Uber Off CampusUber Off Campus Drive 2019:

Job Role Community Support Representative
Qualification B.E/B.Tech/Any degree
Batch 2017/2018
Experience 0-2 years
Salary Rs 4.8 LPA
Job Location Gurugram
Last Date ASAP

Detailed Eligibility:

  • Education: All Graduates – 2017/2018 Batch (B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.Sc., B.Sc.(Hons.), B.Sc.(Hotel Management), B.Tech/B.E., BBA, BCA)
  • Desired Experience: 0 to 2 years
  • Excellent organizational skills, integrity, and follow-through on tasks
  • Enjoyment from learning and looking for ways to innovate. You enjoy testing different support strategies and tracking results
  • Excellent written and verbal communication skills including ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members
  • Passion for helping others and creating support experiences that exceed users\’ expectations
  • Experience in service, customer support, manufacturing or distribution in a high-volume and fast-paced environment is a plus

Job Description:

At Uber, providing amazing customer support that establishes trust for riders and driver partners–our community–is a core feature of our product experience. We invest in this mission and believe in providing the highest quality service executed in the smartest, most efficient way.

Profile 1: Defect Reduction

  • Constant evaluation and updating our training framework
  • Design specific issue level video training content which could be digitally sent or included in in-person training
  • Create content around IAH adoption
  • Driving projects at GL and airports focused on reducing issues pertaining to professionalism, Cancellation and Waitlisting
  • Uncovers new fraud techniques from the drivers and riders

Profile 2: Competitor Analysis

  • End to End comparison of IVR on all issue types, AHT, DSAT
  • In-App Help – design, languages and vocabulary along with performance measurement
  • Policy comparison on each issue type
  • Explore other Support Mechanisms which could reduce costs or improve driver experience
  • Create a driver feedback mechanism and operationalize it.

Profile 3: Insight Generation

  • Tickets and Call scrubbing activity to cull out insights from internal data
  • Conducting experiments at Greenlight centres and Airports to gather ground level information
  • Taking Driver Trips to gauge and understand the real-time issues

Interview Process:

  • Multiple Face-to-Face interviews

How to apply Uber Off Campus Drive?

Interested and Eligible candidates can apply this drive in online by the following link.

To Apply

Step 1: Click here

Step 2: Click here

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