Epsilon Recruitment 2026 – Associate Product Support Analyst

Epsilon Recruitment 2026 – Epsilon is scheduled to hire for the Associate Product Support Analyst role. Candidates with B.E/B.Tech/B.Sc/BCA qualifications are eligible to apply. Candidates looking for jobs in Bangalore can utilise this opportunity. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below. Interested candidates can also try HPE Careers.

Epsilon Recruitment 2026 – Details:

Detailed Eligibility:

Associate Product Support Analyst:

Qualifications:

• Bachelor’s Degree in computer or engineering related field (or related field experience).
• Minimum of 1-2 years related Product support engineering experience preferred, working directly with End-user customers
• Experience in troubleshooting issues related to web based UI
• Hands-on experience in Supporting Application running on Java or .net, with the ability to understand the code.
• Experience (hands-on) of at least one Unix Category OS (Linux, Solaris, SCO, AIX, etc.)
• Conceptual/working knowledge of AWS, Networking and Communication protocol.
• Experience in RDBMS workings, with writing simple sql queries
• Hand’s on with Shell/Perl Script debugging
• Conceptual/working knowledge of API, Webhooks
• Knowledge of systems resource and performance analysis, SDLC process and/or functional engineering principles
• Willingness to work in a 24/7 shifts.

Responsibilities:

• Ability to understand the customer issue in its entirety, triage, analyze, troubleshoot and where possible assist in resolving customer issues.
• Ability to associate priorities, risks with issues logged and actively escalate where required.
• Ability to drive issues to closure through interaction with a wide variety of stakeholders.
• Great teammate who is ready to contribute, lead and own elements of troubleshooting and problem resolution
• Documenting troubleshooting and problem resolution steps, by determining best course of action.
• Ability to learn and adapt to new technologies based on organization needs.
• Ensure all tickets meet the targets for resolution, escalation, documentation & completion.

All interested and eligible candidates can apply for this position online using the following link as soon as possible.

For More Details & To Apply: Click here.

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Reviewed by Prasanth S