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BT Walk-in Drive 2024: BT Global is scheduled to hire for the Trainee Customer Service role. Candidates with Any degree qualification are eligible to apply. This job is only for Freshers. Aspirants looking for a job in Kolkata make use of it. Interested and eligible candidates can attend the Walk-in Interview on 15 November 2024. The details of eligibility and venue are below. Candidates can apply for Cognizant Walk-in Drive.

BT Walk-in Drive 2024 – Details:

Job Role	Trainee Customer Service
Qualification	Any degree
Batch	2020/2021/2022/2023
Experience	Freshers
No.of.Vacancies	30 Openings
Salary/CTC	Rs. 70,000 – 2 Lacs P.A.
Job Location	Kolkata
Drive Date	15 November 2024

Detailed Eligibility:

Trainee Customer Service:

Preferred candidate profile – Only Freshers are eligible( No BE/ B.TECH) no experienced candidates would be considered.
2020 to 2024 pass-out graduate candidates are only eligible as its apprenticeship program
Candidates should have excellent communication skills in English, very strong interpersonal skills and good thought process.
It’s a back-office process.
People who are interested only in their voice please excuse me.
Candidates need to be ok with all 5 days working from the office and 24/7( Including Night shift) and rotational off and work from office

Role & responsibilities Role & responsibilities:

Comply with Service level agreements and take necessary actions in cases of over and under-delivery on service requests to manage customer perception and expectation as well as delivery costs.
Ownership of / Accountability for Proposal development end-to-end and order management.
Responsible for workflow activities of all Requests and order enquiries to completion.
Confirm appropriate actions assigned to the service request and do regular follow-ups in case of no response
Perform Order request tool updates throughout the lifecycle of the order
Raising and tracking of purchase orders related to service requests
Order placement for Customer service requests
Provide Experience in customer service in a Call Centre environment
Good cross-cultural awareness to be able to effectively communicate with UK customers
Exposure in Order management with the ability to recognise the customer’s needs
Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)
PC literate with good system navigation skills
Good Data input skills
Good Problem solving