BT Walk-in Drive 2024 for Trainee Customer Service – Chat/Back office | 28 February 2024

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BT Walk-in Drive 2024 – BT Global is scheduled to hire a Trainee-Customer Service – Chat/Back office. Candidates with Any degree qualification are eligible to apply. The year of passing is 2019 – 2023. This job is only for Freshers. Aspirants looking for jobs in Kolkata make use of it. Interested candidates will attend the walk-in on 28 February 2024. The detailed eligibility and venue details are below.

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BT Walk-in Drive

BT Walk-in Drive 2024 details:

Job Role Trainee Customer Service – Chat/Back office
Qualification Any degree
Batch 2019/2020/2021/2022/2023
No.of.Vacancies 08 Openings
Salary Rs. 70,000 – 2,00,000/- PA
Experience Freshers
Job Location Kolkata
Drive Date 28 February 2024

Detailed Eligibility:

Preferred candidate profile:

  • Only freshers are eligible(No BE/ B.TECH); no experienced candidates would be considered.
  • 2019 to 2023 pass-out graduate candidates are only eligible as its apprenticeship program
  • Candidates should have excellent communication skills in English, very strong interpersonal skill and good thought process.
  • Note: Women candidates preferred

Role & responsibilities:

  • Comply with Service level agreements and take necessary actions in cases of over and under-delivery on service request to manage customer perception and expectation as well as delivery costs.
  • Ownership of / Accountability for Proposal development end-to-end and order management.
  • Responsible for workflow activities of all Requests and order enquiries to completion. • Confirm appropriate actions assigned to the service request and do regular follow-up in case of no response
  • Perform Order request tool updates throughout the lifecycle of the order
  • Raising and tracking of purchase orders related to service requests
  • Order placement for Customer approved service requests
  • Provide Experience in customer service in a Call Centre environment
  • Good cross-cultural awareness to be able to effectively communicate with UK customers
  • Exposure in Order management with the ability to recognise the customer’s needs
  • Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)
  • PC literate with good system navigation skills
  • Good Data input skills
  • Good Problem solving

Perks and benefits:

  • Free both sides. Pick and drop facility up to 40 km.
  • Salary to start with 15000 as a stipend.

How to apply for BT Global Walk-In Drive 2024?

All interested and eligible candidates can attend the walk-in drive on 28 February 2024 at the following venue.

For More Details: Click here.

Venue Details:

Date: 28 February 2024

Time: 9.30 AM-11.30 AM


BT E services,
DLF 2,
Tower B,
7th floor,
New town,
Kolkata- 700135.

Contact – Diptashree Mondal ( 8101155961 )

Documents to carry: Updated Resume and ID proof.

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Reviewed by Prasanth S