Bosch Recruitment 2020 – Bosch scheduled to hire for the role of Process Associate – Voice Support for B.E/ B.Tech/ Degree graduates at Bengaluru. The detailed eligibility of this post and recruitment process are given below.
Eligible candidates can also apply for
Bosch Recruitment 2020 Details:
|Job Role||Process Associate – Voice Support|
|Salary||Best in Industry|
|Job Location||Bengaluru (Karnataka)|
- Bachelor’s Degree in Computer science or any relevant science field
- 1 to 2 years of experience in Customer Support or Multi-Lingual Campaigns
- Quick learner with the ability to handle calls independently
- Good working knowledge of MS Office tools: MS Excel – Advanced, MS PowerPoint – Basic
- Multi-Lingual ability is a must
English: Excellent verbal and written communication skill
Hindi: Excellent verbal communication skill
Kannada: Excellent verbal communication skill
- Any other Indian regional language knowledge is a nice to have
- Answer calls professionally and respond to customer enquiries and complaints
- Explain procedures clearly and concisely while resolving issues and follow-up complicated customer calls where required
- Be empathetic when dealing with customers
- Efficiently follow through complaints and achieve customer satisfaction
- Complete call notes and reports as necessary and update them in the CRM
- Obtain and evaluate all relevant data to handle complaints and inquiries
- Record details of comments, inquiries, complaints, and actions taken
- Manage administration, communication and coordination with internal departments
- Flexible and willing to work on shifts – 24/7 customer support
- Other duties as assigned.
How to Apply for Bosch Recruitment 2020?
All interested and eligible candidates can apply for this post online by the following link as soon as possible.
For More Details & Apply: Click here