Merck Group Recruitment 2025 – Merck Group is scheduled to hire an Associate System Engineer role for B.E/B.Tech/B.Sc qualifications. Candidates looking for jobs in Bangalore can utilize this opportunity. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below. Interested candidates can also try Capgemini Careers.
Merck Group Recruitment 2025 – Details:
| Job Role | Associate System Engineer |
| Job Category | IT Jobs |
| Qualification | B.E/B.Tech/B.Sc |
| Experience | 2 – 4 years |
| Salary | Best in Industry |
| Job Location | Bangalore |
| Last Date | ASAP |
Detailed Eligibility:
Associate System Engineer:
- Graduate degree (Science/Computer background), Proficiency in English (Verbal, Written)
- Experience: 2 to 4 years
- Domain expertise: Knowledge of the Windows Platform
Primary Skills:
- Strong Communication Skills
- Written and Verbal
- Microsoft standard desktop applications including Word, Excel, PowerPoint and Outlook
- Demonstrated experience supporting customer interactions and troubleshooting.
Job Description:
- Receiving calls, Use standard greeting on calls and Logging 100% tickets of the call received.
- Register, Prioritizing and Categorization of ticket and taking remote capture to resolve.
- Providing ticket number to user via phone, Chat & Web Tickets.
- Key in the appropriate and timely log notes in the ticket as and when there are findings /updates.
- Updating users on the ticket progress.
- Allocation to desk side support if intervention required.
- Following up of ticket to closure.
- Reduce Turnaround time and increase computing time.
- Checking KB for Known errors.
- Closure of tickets in the SNOW tool.
- Escalating to customer / end users as appropriate.
- Escalating to next level support.
- Tracking of mails and logging tickets accordingly.
- Responding to mails with updates on the same business day.
- Providing reports as and when required.
- Logging Incident in other tools if applicable.
Preparing Incident checklist. - Updating the customer on ticket progress.
- Generating new articles for Knowledge Base and publishing the same.
- Provide reference of relevant ticket.
- Monitor and record the IT downtime for individual / shift.
- Shift Hand over / take over.
- Adherence to SLAs and all the KPI metrics derived for individual, Role, program
- Improvements to call response / resolution “TAT.”
How to Apply for Merck Group Recruitment 2025?
Interested and eligible candidates can apply for this position online as soon as possible by following the link.
For More Details & To Apply: Click here.
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