Trellix Recruitment 2024 – Trellix is scheduled to hire for the Customer Success Engineer Apprentice role. Candidates with for B.E/B.Tech qualifications are eligible to apply for this role. Candidates looking for jobs in Bangalore can utilize this opportunity. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below.
Join us at Trellix, Bangalore. This is an opportunity to take on an exciting new career challenge. It’s a chance to hone your technical skills and advance your career. Don’t miss this opportunity to power your career. Share with your friends and family! If you want more details regarding the job, like salary, age, mode of application, selection, and job location, you can find them below. You can check the official website below if you still have any doubts.
Trellix Recruitment 2024 – Details:
| Job Role | Customer Success Engineer Apprentice |
| Qualification | B.E/B.Tech |
| Experience | Freshers |
| Stipend | Best in Industry |
| Job Location | Bangalore |
| Last Date | ASAP |
Detailed Eligibility:
Education Qualification: The candidates should have passed B.E/B.Tech.
Role Overview:
- Provides technical support to field engineers, technicians, and product support personnel diagnosing, troubleshooting, and debugging Network Security Products.
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning software.
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
- Provides support to customers/users where the product is highly technical or sophisticated.
- Customer Success Engineer Intern provides end-to-end technical support for Trellix customers and is responsible for providing technical service of fault recording, diagnosis, problem-solving, and resolution delivery for the Trellix customer base.
Principal Duties and Responsibilities:
- Take the incident opened by the customer and troubleshoot, gather appropriate data, consult others when necessary and own the issue through to resolution.
- Assess and understand the impact, severity and urgency of issues.
- Provide consultation to customers so they can extract maximum value from the products by answering product-specific questions to enhance the customer experience.
- In some cases, work alongside a customer’s technical teams to assist them in extracting the maximum value.
- Participate in critical escalation calls with the customer and describe technical details clearly and concisely appropriate to the level of technical capability of the audience.
- Provide technical solutions to customers for specific individual or grouped products with a high focus on quality and expedient resolution.
- Achieve outstanding results across key performance indicators like CSAT, Resolution Time, Response Time, etc.
- Collaborate and communicate with all other internal relationship management groups to improve the customer experience.
- Set and manage expectations with customers, including regular and timely communications.
- Assist customers with the implementation of workarounds/solutions.
- Identify data requirements and assist with data collection as required.
- Participate in after-hours coverage for customer escalations on a scheduled basis.
- Conduct remote sessions with customers as required.
- Author KB articles and SNS communications.
Experience /Skill Sets Required:
- Customer-focused, with a proactive and responsive approach.
- Able to understand and define customer needs.
- Excellent verbal and written communication skills.
- Ability to communicate complicated issues at multiple levels, adjusting in style and content to recognize the differing needs of customer audiences.
- Strong, proven customer service skills and experience supporting customers in large/global scale environments.
- Ability to multi-task, prioritize job requirements, and meet deadlines.
- Strong problem-solving skills.
- Friendly and approachable personality with a positive attitude
How to Apply for Trellix Recruitment 2024?
All interested and eligible candidates can apply for this position online using the following link as soon as possible.
For more details & Apply: Click here.
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