Deloitte Recruitment 2025: Deloitte is scheduled to hire for the Associate – Technical Service Desk role. Candidates with B.Sc/BCA qualifications are eligible to apply for this role. The job location will be Chennai. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility and application process are given below. Candidates can apply for Wipro Careers.
Deloitte Recruitment 2025 – Details:
| Job Role | Associate – Technical Service Desk |
| Job Category | IT Jobs |
| Qualification | B.Sc/BCA |
| Experience | 2 – 3 Years |
| Job Location | Chennai |
| Salary/CTC | Best in Industry |
| Last Date | ASAP |
Detailed Eligibility:
Associate – Technical Service Desk:
- Non-Engineering Graduate (Sciences, BSC- IT, BCA etc.,) (Tier 2)
- 2 – 3 years of prior work experience (preferably in service desk)
Technical Skills:
- Proficiency in Microsoft Office applications (Outlook, Excel, Word, PowerPoint)..
- Experienced in 1 or more IT Service Management Tools (Service Now, JIRA etc.)
- ITSM Certifications is a plus
- Domain knowledge in any domain is a plus
- Knowledge on basic workflows in any industry
Soft Skills:
- Excellent troubleshooting skills to diagnose and resolve/address customer issues/requests
- Excellent communications skills both verbal and written.
- Work hour flexibility
- Agility and positive attitude for learning
- Team player with mindset to share knowledge, maintain transparency and grow together with team.
- Agility for quick learning
- Problem-solving skills
- Analytical skills
- Work hour flexibility
Roles & Responsibilities:
- Responsible for customer support through multiple channels – Phone, chat and web tickets.(calls, webforms, emails, chats and voicemails).
- Own incidents/issues end to end with minimum guidance.
- Manage customer communications (verbal and written) with ability to switch between different countries and cultures (Americas, EMEA, APAC)
- Recording, diagnosing, troubleshooting, resolving, & assigning incidents and service requests based on a defined scope of support.
- Understanding and adherence to contractual goals and Service Level Agreements (SLAs).
- Identify continuous improvement opportunities like automations, process optimizations in the work being performed.
- Strive to achieve client satisfaction while maintaining technical accuracy and efficiency with adherence to contact quality guidelines.
- Build proficiency in smallers workflows/modules areas and provide guidance to other team members.
- Stay up to date with outage, knowledge update alerts that are communicated on a need basis.
- Document known service request resolutions in the knowledge base.
- Demonstrate flexibility in working in different shifts (24×7 operations).
- Gain deeper understanding of business and impact of the work we are delivering, ability to do their tasks with minimal supervision and help juniors in their teams.
How to Apply for Deloitte Recruitment 2025?
Interested and eligible candidates can apply online as soon as possible using the following link.
For More Details & To Apply: Click here.
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