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Infosys Walk-in Drive 2023 – Infosys scheduled to hire Service desk & Customer Support for B.E/B.Tech/Any Degree graduates at Bangalore, Pune. The detailed eligibility criteria and venue details are given below.
Infosys BPM Walk-in Drive 2023 Details:
Job Role | Service Desk & Customer Support |
Qualification | B.E/B.Tech/Any Degree |
Experience | 0-4 Years |
Salary | Best in Industry |
Job Location | Bangalore & Pune |
Venue Location | Bangalore,Pune,Indore |
Venue Date | 7-11 February 2023 |
Detailed Eligibility:
Job Location: Bangalore or Pune
Service Desk
Job Description::
- Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates
- For above 2 years of experienced candidates- Mandatory to have computer science degree along with voice/chat/mail blended service desk
- Excellent communication skills CEFR :: B1, C1, C2
- Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BSOD, driver installation, Printer and WIFI trouble shooting
- Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of 0ticket priority, severity
- Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident
- Knowledge of Incident Management lifecycle
- Aware of current role SLA and Metrics handled
- Work from Office is mandatory, No option of hybrid and WFH
- 24*7 Shifts is mandatory
Customer Service-Voice:
Job Responsibilities:
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
Communication scale – CEFR ::C1, C2 - Open to work in 24*7 Shifts, voice process, rotational weekly off, work from office environment and candidate should have completed double vaccination completed.
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
- Being proactive and show the utmost respect for customer’s time
- Good time management, ensuring all contacts with customers add value
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance.
How to Apply for Infosys Walk-in Drive 2023?
All interested and eligible candidates can register their profile in online and attend this walk-in drive at the following venue on given dates.
Job Description: Click here
Referral ID : PROGEN-HRODIRECT-146474
Venue Details:
Bangalore:
JP Nagar Venue:
Interview Date: 7th, 8th & 9th Feb’ 23
Interview Time: 10 AM till 1.00 PM
Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road,
Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka – 560078
Landmark: Near Sindoor Convention Hall
More Details & Apply: Click here
Pune Venue:
Interview Venue: 7 to 11 Feb 2023
Interview Time: 10 AM till 12 PM
Hinjewadi
Plot No. 1, Pune, Phase 1, Hinjewadi Rajiv Gandhi Infotech Park,
Building B1, ground floor, Hinjawadi, Pune,
Maharashtra 411057
More Details & Apply: Click here
Indore Venue:
Date:7,8 Feb 2023. Time: 10 AM till 12 PM
Infosys Ltd – Indore Venue::
Scheme No 151 & 169 B
Village Bada Bangarda and Tigariya Badshah
Super Corridor Tehsil Hatod, Indore,
Madhya Pradesh – 453 112
More Details & Apply: Click here
Things to remember while entering the campus
- Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
- would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
- Please wear masks, & follow Covid protocols
- Documents to Carry:
· Carry 2 Copies of print out your updated resume;
· Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
· All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
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