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BT Walk-in Drive 2024 – BT Global is scheduled to hire a Trainee-Customer Service – Chat/Back office. Candidates with Any degree qualification are eligible to apply. The year of passing is 2019 – 2023. This job is only for Freshers. Aspirants looking for jobs in Kolkata make use of it. Interested candidates will attend the walk-in on 28 February 2024. The detailed eligibility and venue details are below.

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BT Walk-in Drive 2024 details:

Job Role	Trainee Customer Service – Chat/Back office
Qualification	Any degree
Batch	2019/2020/2021/2022/2023
No.of.Vacancies	08 Openings
Salary	Rs. 70,000 – 2,00,000/- PA
Experience	Freshers
Job Location	Kolkata
Drive Date	28 February 2024

Detailed Eligibility:

Preferred candidate profile:

Only freshers are eligible(No BE/ B.TECH); no experienced candidates would be considered.
2019 to 2023 pass-out graduate candidates are only eligible as its apprenticeship program
Candidates should have excellent communication skills in English, very strong interpersonal skill and good thought process.
Note: Women candidates preferred

Role & responsibilities:

Comply with Service level agreements and take necessary actions in cases of over and under-delivery on service request to manage customer perception and expectation as well as delivery costs.
Ownership of / Accountability for Proposal development end-to-end and order management.
Responsible for workflow activities of all Requests and order enquiries to completion. • Confirm appropriate actions assigned to the service request and do regular follow-up in case of no response
Perform Order request tool updates throughout the lifecycle of the order
Raising and tracking of purchase orders related to service requests
Order placement for Customer approved service requests
Provide Experience in customer service in a Call Centre environment
Good cross-cultural awareness to be able to effectively communicate with UK customers
Exposure in Order management with the ability to recognise the customer’s needs
Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)
PC literate with good system navigation skills
Good Data input skills
Good Problem solving