ZS Associates Recruitment 2024: ZS Associates is scheduled to hire for the role of Associate – Platform Support for B.E/B.Tech/M.E/M.Tech graduates. Candidates looking for a job in Pune can utilize this opportunity. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below.
Join us at ZS Associates. This is an opportunity to take on an exciting new career challenge. It’s a chance to hone your technical skills and advance your career. Don’t miss this opportunity to power your career. Share with your friends and family! If you want more details regarding the job, like salary, age, mode of application, selection, and job location, you can find them below. You can check the official website below if you still have any doubts.
ZS Associates Recruitment 2024 for Associate:
| Job Role | Associate – Platform Support |
| Qualification | B.E/B.Tech/M.E/M.Tech |
| Experience | 1 – 2 years |
| Salary/CTC | Best in Industry |
| Job Location | Pune |
| Last Date | ASAP |
Detailed Eligibility:
Associate – Platform Support:
- Bachelor’s degree required,
- Master’s degree desirable.
- 1 – 2 years of relevant experience in customer support, or as an IT ServiceDesk Associate (preferred).
- Knowledge of AWS services / AWS certifications preferred.
- Prior work experience in a similar role is preferred.
- Ability to approach problem-solving methodically and analytically.
- Strong oral and written communication skills.
- Strong customer service orientation.
- Knowledge on AWS fundamentals, IAM, Redshift, S3 and workspaces.
- Knowledge about service catalogs, incident management, case management, change management and should have Experience in managing Service desk emails.
Roles & Responsibilities:
- Handle request escalation from multiple sources like email, telephone, and cases.
- Input requests into problem tracking database and assign Tier 2 group for resolution.
- Solicit user feedback of services to upgrade service quality.
- Troubleshooting IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access.
- Contribute to improving user support by actively responding to queries and handling complaints.
- Establish best practices through the entire Tier 1 support process.
- IT team projects as assigned.
- Proactively report unusual and recurring issues to management.
- Complete administrative tasks, such as tracking emails/tickets, assisting with organizational efforts.
How to Apply for ZS Associates Recruitment 2024?
All interested and eligible candidates can apply online as soon as possible by following the below link.
For more details & Apply: Click here.
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