IBM Off Campus Drive 2018 | B.E/B.Tech/Any Degree | 27 October 2018

October 19, 2018

IBM Off Campus drive scheduled for the role of Technical Support Associate for Any Degree graduates. The Detailed eligibility Criteria and application process are given below.

IBM Off Campus Drive 2018:

Job Role	Technical Support Representative
Qualification	B.E/B.Tech/Any Degree
Batch	2016/2017/2018
Salary	Rs 3 LPA
Venue Date	27 October 2018
Venue Location	Chennai
Job Location	Bangalore

Eligibility Criteria:

Candidates should possess B.E/B.Tech/Any Degree
2016, 2017 & 2018 Passed Out Graduate Students
0 to 2 years of experience with good communication skills
Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
Ability to work well in a fast-paced environment
Demonstrable ability to handle various tasks or projects with changing priorities.
Time management and prioritization skills.
Utilize available time efficiently in order to achieve effective and efficient results
Ability to assemble a complete and accurate problem/symptom description of reported issues.
Ability to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
Ability to listen to and work with customers in real-time to resolve issues.
Knowledge in commercially standard software applications and major desktop operating systems.

Documents to be carried for the event (original & one set of photocopies):

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Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External
Commercial Account End Users across North America, EMEA and Asia-Pacific.
Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
Providing remote Infrastructure support delivery and performing problem cause analysis
Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
Anticipating customer needs and effectively addressing concerns related to their issue or resolution
Providing direct technical assistance to customers via phone, email, and chat.