Genpact Recruitment 2025: Genpact is scheduled to hire for the Process Associate/Technical Associate role. Candidates with Any degree qualifications are eligible to apply. Candidates looking for jobs in Hyderabad/Gurgaon can utilise this opportunity. Interested and eligible candidates can apply online on or before the last date. The detailed eligibility criteria and application process are given below. Interested candidates can also try HP Careers.
Genpact Recruitment 2025 – Details:
Genpact Recruitment 2025 for Process Associate:
| Job Role | Process Associate – Voice + Claims |
| Qualification | Any degree |
| Experience | Freshers/Experienced |
| Salary/CTC | Best in Industry |
| Job Location | Gurgaon |
| Last Date | 26 October 2025 |
Detailed Eligibility:
Process Associate/Process Developer – Voice + Claims :
- Graduation in any stream except B.Tech and Technical Graduation & Law
Essential skills:
- Proven experience in international calling, good to have health/disability insurance.
- Understanding of HIPAA (PHI/PII)
- Excellent English Communication (Both written & verbal)
- Proactive communication & High analytical skills with ability to foresee issues and suggest solutions, with impactful data
- Displays energy and passion in approaching the job
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
- Ready to work on stretched working hours
- Ability to independently get along with internal and external customers
- Customer service focus!
- Basic Computer knowledge along with typing speed of 40 words/minute
- Insurance knowledge!
- Experience towards direct calling to Insured/ providers/facility
- Calling skills with B2 SpeechX Score
- Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business
- Voice Customer Service experience
- Good knowledge of using Excel,
- Proficient in English language- both written and oral
- Insurance client experience will be an added advantage
Responsibilities:
- Transaction processing and making reach out calls to Insured/provider/facility according to standard work & SOP
- Prioritize transactions according to detailed guidelines to meet SLA
- Plans and prioritizes tasks and work responsibilities to achieve objectives
- Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
- Assist with/perform other team tasks as the need arises.
- Ability to accurately interpret and compile information from a variety of sources and systems
- Ensure that turnaround time and quality of the work meets Company service standards
- Interact with Onshore /Offshore and customer in a supportive and professional manner via email and on calls
- Ensure that quality of transactions is in compliance with pre-defined parameters laid down by SLA metrics
- Critically analyze the claim file & the received demand package to identify any pendency
- Handle own work in process and support team efforts to ensure that individual, team goals are met.
- Maintain key records like working files, email for reference and audit purpose
- Handle basic day to day requirements of excel
- Critically analyze the claim file & the received demand package to identify any pendency
- Communicate with 3rd parties to negotiate on the settlement amount
- Liaison with internal Claims partners to further investigate on the claim file
- Answer incoming telephone calls from third parties in relation to the demands sent by them
How to Apply for Genpact Recruitment 2025?
Interested and eligible candidates can apply for this position online using the following link on or before 26 October 2025.
For More Details & To Apply: Click here.
Genpact Recruitment 2025 for Technical Associate – IT Support:
| Job Role | Technical Associate – IT Support |
| Qualification | Any degree |
| Experience | Freshers/Experienced |
| Salary/CTC | Best in Industry |
| Job Location | Hyderabad |
| Last Date | 02 October 2025 |
Detailed Eligibility:
Technical Associate – IT Support:
Minimum Qualifications / Skills
- Must have a technology and service desk background
- Graduate in any stream
- ITIL certification
- Multitasking skills.
- Ability to pay attention to detail.
Preferred Qualifications/ Skills
- Good communication skills
- Familiar with ITIL framework.
- Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10.
- Beginning to intermediate knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites.
- Expertise in Active Directory administration, including creation of domain/exchange accounts.
- Excellent troubleshooting skills.
- Good interpersonal skills and attention to customer service.
- Ability to work effectively in a fast-paced environment.
- Ability to communicate effectively.
- Ability to effectively prioritize incidents and service requests.
- Ability to work in flexible hours based on business demands – and on-call support in off business hours and on weekends, as necessary.
Responsibilities:
- 24×7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service)
- Provide Incident, query and service request management and monitoring (incl. escalation)
- Initial remote desktop support, user access management, password reset, Windows and OS support, etc.
- Review and Maintain internal Service Desk Support/knowledge Base
- Implement and Maintain self-service/self-help resources and services
- Report on known outage and service impacts
How to Apply for Genpact Recruitment 2025?
Interested and eligible candidates can apply for this position online using the following link on or before 02 October 2025.
For More Details & To Apply: Click here.
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