CSG Recruitment 2023 for Service Desk Analyst | B.E/B.Tech | Bangalore

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CSG Recruitment 2023 – CSG is scheduled to hire a Service Desk Analyst for B.E/B.Tech graduates at Bangalore. The detailed eligibility and application process are given below.CSG Recruitment



CSG Recruitment 2023 Details:

Job Role Service Desk Analyst
Qualification B.E/B.Tech
Experience 2 Years
Salary Best in Industry
Job Location Bangalore
Last Date ASAP

Detailed Eligibility:

You should have:

Research shows that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria – unlike the majority of candidates meeting fewer requirements.

  • Associate bachelor’s degree or equivalent experience
  • 2 years of experience in working with Microsoft products including Windows 7, 8 and 10, Office and Outlook
  • Basic understanding of computer PC networking, standard browser troubleshooting
  • Experience working in a CRM ticketing system
  • Experience troubleshooting mobile phone and smart device issues
  • Experience in troubleshooting common desktop applications (e.g. MS Office, Email, etc.)

What you’ll do:

  • You will report to Manager Service Desk to contribute toward facilitating the initial call from internal customer inquiries or incidents
  • You will responsible for answering questions, creating initial tickets and may perform incident resolution
  • You will maintain contact with the customer on incidents retained by the analyst, communicating status and resolution to ensure customer satisfaction
  • You will gather incident details and records those details in the tracking system – including, incident description and customer information, component of the product or services affected, business impacts, workflow and subsequent severity level
  • You will escalate customer incidents when unable to resolve within the service desk
  • You will assist internal teams and resources to troubleshoot and identify incident resolution, capture and record initial triage information required by teams to research

Perks & Benefits:

  • Work from Home, in-office, or hybrid
  • Paid Vacation, Volunteer, Compassionate, and Holiday Time Off
  • Insurance coverage for the family including in-laws, group personal accident and term life insurance policy
  • Employee Insurance Top-Up
  • Tele consultation
  • Sodexo
  • Emotional and Mental Well-being Support
  • Parental Leave
  • Education and Internet reimbursement

How to Apply CSG Recruitment 2023?

All interested and eligible candidates can apply for this drive online by the following link as soon as possible.

To Apply: Click here.


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Reviewed by Prasanth S