BT Recruitment 2018 for Technical Support Trainee | B.E/B.Tech | Gurugram

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BT Recruitment scheduled for a role of Technical Support Trainee for Engineering graduates at Gurugram (Haryana) Office. The detailed eligibility and application process are given in below.

BT RecruitmentBT Recruitment 2018 details:

Job RoleTechnical Support Trainee – L1
QualificationB.E/B.Tech
ExperienceFreshers
Job locationGurugram (Haryana)
Last date15 June 2018

Detailed Eligibility:

  • Four year graduate Degree, B.Tech (Electronics, computers, CS, Electrical, IT)
  • ITIL Certification or ITIL Awareness is preferred
  • CCNA certification would be required

Skills:

  • Excellent written and spoken English language skills
  • Ability to liaise with Internal and External customers and suppliers at any level
  • Good customer interfacing skills.
  • Strong communication and interpersonal skills.
  • Good diagnostic skills (Voice and/or Data)
  • Self-management.

Job Description:

  • To Provide expert support on process and products and to ensure a professional and consistent delivery of quality service to BT customers and achievement of operational targets and manage workload
  • Works on the Global customer service Desk and pro-actively responds to customer faults and changes within defined service levels.
  • Change Request and Incident queue monitoring of tools to manage customer requests and queries
  • Direct engagement by phone with the end client for clarification of information/conformation of completion of request
  • Managing 3rd party suppliers for Incident resolution / Change request implementation- Service Provider, Field support team, Cisco TAC.

How to apply for BT Recruitment?

Interested and Eligible candidates can apply for this position in online latest by 15 June 2018.


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