BT Recruitment scheduled for a role of Technical Support Trainee for Engineering graduates at Gurugram (Haryana) Office. The detailed eligibility and application process are given in below.
BT Recruitment 2018 details:
| Job Role | Technical Support Trainee – L1 |
| Qualification | B.E/B.Tech |
| Experience | Freshers |
| Job location | Gurugram (Haryana) |
| Last date | 15 June 2018 |
Detailed Eligibility:
- Four year graduate Degree, B.Tech (Electronics, computers, CS, Electrical, IT)
- ITIL Certification or ITIL Awareness is preferred
- CCNA certification would be required
Skills:
- Excellent written and spoken English language skills
- Ability to liaise with Internal and External customers and suppliers at any level
- Good customer interfacing skills.
- Strong communication and interpersonal skills.
- Good diagnostic skills (Voice and/or Data)
- Self-management.
Job Description:
- To Provide expert support on process and products and to ensure a professional and consistent delivery of quality service to BT customers and achievement of operational targets and manage workload
- Works on the Global customer service Desk and pro-actively responds to customer faults and changes within defined service levels.
- Change Request and Incident queue monitoring of tools to manage customer requests and queries
- Direct engagement by phone with the end client for clarification of information/conformation of completion of request
- Managing 3rd party suppliers for Incident resolution / Change request implementation- Service Provider, Field support team, Cisco TAC.
How to apply for BT Recruitment?
Interested and Eligible candidates can apply for this position in online latest by 15 June 2018.
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