Amazon scheduled walk-in drive for Technical Support Associate, Customer Service Associate, Transaction Risk Investigators & Catalog Associates for 12th/Any Degree graduates at Pune, Bangalore and Hyderabad. The detailed eligibility and walk-in details are given below.
Amazon Walk-in Drive Details:
| Job Role | Venue Location | Walk-In Date |
| Technical Support Associate | Hyderabad | 26 – 30 August 2019 |
| Customer Service Associate | Pune | 19 – 23 August 2019 |
| Transaction Risk Investigators & Catalog Associates | Bangalore | 19 – 24 August 2019 |
Amazon Walk-in for Technical Support Associate:
| Job Role | Technical Support Associate |
| Qualification | 12th/Any Degree |
| Experience | 0-5 years |
| Salary | Rs.2.8-3.3 LPA |
| Job Location | Hyderabad |
| Venue Location | Hyderabad |
| Venue Date | 26 August – 30 August 2019 |
Detailed Eligibility:
Eligibility Criteria:
- Minimum qualification is 10 + 2.
- Any graduate/ PG is eligible to apply
Knowledge & Skills Required:
Desired skills:
- Action-oriented, self-disciplined and organized
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards
- Ability to communicate clearly with both internal and external customers
- Good comprehension skills – ability to clearly understand and address customer issues appropriately
- Good composition skills – ability to compose grammatically correct, concise, and accurate written responses
- Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
- Good typing skills
- Well versed with different features of smart devices and application
- Knowledge about Amazon Devices & Digital content
- Should be flexible to work in shifts
Preferred Criteria:
- Should be self-driven, motivated and task-driven individual who can learn fast and operate with minimal support from Manager and Lead.
- Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
- Should ensure Work-like environment with no disturbance during the work hours.
- The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be a creative and analytical problem solvers with a passion for excellent customer service.
Customer Focus:
- Excellent Technical Support skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
- Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action-oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet a business need
- Ability to maintain composure in highly escalated situations
How to apply for Amazon Walk-In Drive 2019?
Interested and eligible candidates attend the drive in the following venue from 26 August to 30 August 2019 at 10:30 AM to 2 PM.
Walk-in Details:
Date: 26 August – 30 August 2019 Time: 10:30 AM to 2 PM
Place:
Amazon Development Centre (India) Pvt. Ltd,
6th Floor in Tower 1 of Laxmi Infobahn Private Limited SEZ Survey No. 107(P),
Kokapet Village, Gandipet Mandal,
Ranga Reddy District,
Hyderabad.
Amazon Walk-in for Customer Service Associate :
| Job Role | Customer Service Associate |
| Qualification | 12th/Any Degree |
| Experience | 0 – 5 Years |
| Salary | Rs.1.87-3.25 LPA |
| Job Location | Pune |
| Venue Location | Pune |
| Walk-In Date | 19-23 August 2019 |
Detailed Eligibility:
Educational Qualification:
- Minimum qualification is 10 + 2.
- Any graduate is eligible to apply
Knowledge & Skills Required:
Communication Skills:
- Excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customers
- Excellent documentation skills Good comprehension skills ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
Computer Knowledge/Skills:
- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills - Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
- Demonstrates an ability to learn in various media Ability to successfully adapt to changes in the work environment
Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
- Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally Action oriented and self-disciplined Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet the business need
- Ability to maintain composure in highly escalated situations
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
- They will be a creative and analytical problem solvers with a passion for excellent customer service
Salary Details:
- Chat 1.87-1.95 LPA
- International Voice 2.57-3.09 LPA
- Work from Home 1.87-3.25 LPA
How to apply for Amazon Walk-In Drive 2019?
Interested and eligible candidates attend the drive in the following venue from 19 to 23 August 2019.
Venue Details:
Date: 19-23 August 2019 Time: 11 am to 3 pm
Place:
Amazon Development Centre Pvt. Ltd,
B-2, Nagar Rd, Somnath Nagar,
Vadgaon Sheri, Pune,
Maharashtra 411014 (Landmark- Inorbit mall)
Amazon Walk-in for Transaction Risk Investigators & Catalog Associates:
| Job Role | Transaction Risk Investigators & Catalog Associates |
| Qualification | Any Degree |
| Experience | 0 -4 Years |
| Salary | Rs.2.3 – 4.0 LPA |
| Job Location | Bangalore |
| Venue Location | Bangalore |
| Walk-In Date | 19-24 August 2019 |
Detailed Eligibility:
For Transaction Risk Investigators:
- Graduation in any degree
- Demonstrated ability to exceed expectations with regard to performance and individual contribution.
- Demonstrated analytical and problem-solving skills, including the ability to recognize non-obvious patterns
- Demonstrated positive, results-oriented attitude
- Ability to effectively manage time, and individually prioritize multiple tasks of competing for priority
- Ability to maintain high levels of confidentiality and data security standards
- Experience with Microsoft Office, including Outlook, Word, and Excel
24/7/365 availability, including a willingness to work on weekends, nights and outside of the “standard” work day (as required) - Demonstrate flexibility to work overtime hours as per business requirement Six-Sigma / Lean knowledge would be a plus.
Communication Skills:
- Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response
- Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers
Problem Solving Skills:
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
- Excellent problem-solving skills
- Demonstrated ability to analyze problems logically
- Self-disciplined, diligent, proactive and detail-oriented
- Strong time management and organizational skills
- Effectively prioritizes work time to ensure productivity and fulfils department standards for time spent
- Excellent ability to determine situational needs and provide appropriate solutions
For Catalog Associates:
- Graduation in any stream.
- Good communication skills both verbal and written.
- 0 to 15 months of relevant working experience.
- Knowledge of basic computer business applications such as MS Word and MS Excel, Outlook.
- Good data analysis skills and great attention to detail.
- Familiarity with online retail (e-commerce) and Internet search industries
- Willingness to work with sensitive issues, including but not limited to: Adult content
- Religious and philosophically sensitive issues
- Alcohol, tobacco, weapons and other potentially offensive products
Roles & Responsibilities:
- Follow pre-defined processes, guidelines, and SOPs to perform audit tasks to meet the required level of accuracy and productivity.
- Demonstrate excellent time management skills and ability to work independently while using guidelines and SOPs
- Ability to make logical decisions while auditing tasks and dealing with ambiguity
- Thoroughly check product details to ensure accuracy and completeness of the data
Analyze data and identify new trends/patterns to drive business results. - Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.
- Review authoritative sources to validate catalogue data when needed.
- Identify patterns in browse and audit to be translated into guidelines and SOPs to improve overall audit outcome
- Must be flexible to meet business requirements
How to apply for Amazon Walk-In Drive 2019?
All interested and eligible candidates can attend the drive in the following venue from 19 August to 24 August 2019.
Venue Details:
Date: 19th August to 24th August Time: 9:30 AM to 12:00 PM
Venue:
Amazon Development Centre,
Ground Floor, Orion Building (BLR12),
Bagmane Constellation Business Park,
Marathalli Ring Road,
Mahadevapura,
Bangalore 560048
