Wesco Recruitment 2024: Wesco is hiring for the role of Associate Engineer – Support. Candidates with the qualification of B.E/B.Tech/M.E/M.Tech is eligible to apply. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility and selection process are explained below. Candidates can apply for Light & Wonder Recruitment.
Wesco Recruitment 2024 for Associate Engineer:
| Job Role | Associate Engineer – Support |
| Job Category | IT Jobs |
| Qualification | B.E/B.Tech/M.E/M.Tech |
| Experience | Freshers |
| Salary/CTC | Best in Industry |
| Job Location | Bangalore |
| Last Date | ASAP |
Detailed Eligibility:
Associate Engineer – Support:
- Bachelor’s Degree – Engineering or related discipline required; Master’s Degree preferred
- Minimum 1 year of experience supporting network and AV operations
- 1 year required delivering support in ethernet technologies and concepts
- Network routing & switching
- Ability to apply principles, theories, and concepts, as well as knowledge or related networking/AV disciplines
- Ability to managed MS O365, MFA and other application management at administrative level
- Possess a customer-centric mindset
- Possess strong computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, and PowerPoint.
- Excellent oral and written communication
- Interact with individuals to provide needed information
- Timely response to client and internal peers
- CCNA or JNCIA Certification preferred
Responsibilities:
- Resolve issues in a timely manner using customer-facing and internal documentation on best practices.
- Troubleshoot flowcharts, training materials and FAQs to ensure consistent customer experience.
- Communicate with engineering, applications engineering, technical services, and quality assurance divisions of any problems, software bugs or emerging customer needs.
- Delivers an exceptional level of customer service providing infrastructure support.
- Accurately prioritizes, categorizes, tracks and logs calls, tickets, incidents, etc. following client or internal tracking protocols.
- Handles support cases, including troubleshooting of audio, video, and ethernet networking problems.
- Ensures response and resolutions meet the terms of service level agreements.
- Evaluates, identifies, and replicates issues and follows an escalation process to reach desirable outcomes.
- Utilizes customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience.
Job Description: As an Associate Engineer – Support, you will manage service support to end user customers. You will respond to application and network infrastructure support inquiries via phone, email, and ticketing system. You will be responsible for troubleshooting of ethernet networking problems in accordance with Service Level Agreements (SLA).
How to apply for Wesco Recruitment 2024?
Interested and eligible candidates can apply for the job online on their official website as soon as possible.
For more details & Apply: Click here.
About Wesco: At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Wesco offers a best-in-class product and services portfolio of Electrical and Electronic Solutions, Communications and Security Solutions and Utility and Broadband Solutions. Harnessing 100 years of ingenuity and expertise, we increase profitability, improve productivity and mitigate risk for thousands of customers worldwide. With millions of products, end-to-end supply chain services and leading digital capabilities, Wesco provides innovative solutions to meet customer needs across commercial and industrial businesses, contractors, government agencies, institutions, telecommunications providers and utilities. Wesco operates approximately 800 branches, warehouses and sales offices in more than 50 countries, providing a local presence for customers and a global network to serve multi-location businesses and multi-national corporations.
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