Verint Recruitment 2024: Verint is scheduled to hire an Engineer – Product Support. Candidates with B.E/B.Tech qualifications are eligible to apply for the job. Candidates looking for job in Bangalore can utilize this job opportunity. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility and selection process are explained below.
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Verint Recruitment 2024 for Engineer – Product Support:
| Job Role | Engineer – Product Support |
| Qualification | B.E/B.Tech |
| Experience | 0 to 2 years |
| Salary/CTC | Best in Industry |
| Job Location | Bangalore |
| Last Date | ASAP |
Detailed Eligibility:
Qualifications:
Preferred Requirements:
- Bachelor’s degree in a technology discipline or related field
- Bilingual in English and Spanish preferred
- Demonstrated knowledge or training in one or more of the following areas:
- Databases
- Networking and protocols TCP/IP, HTTP, FTP, and SMTP
- Telecom systems (CTI, VOIP, PBX)
- Operating systems, desktop domains (active directory), windows security
- Understanding of HTML, JavaScript, XML
- Experience Supporting Software applications, including IIS, MS SQL Server, and Oracle
Minimum Requirements:
- 0 – 2 years experience in a customer service role
- Familiarity with Contact Center operations and/or technology software and tools
- Strong written and verbal communication skills
- Customer service focused
- Basic knowledge of Microsoft OS and networking protocols
- Highly motivated and hands-on with the demonstrated ability to learn, understand, and retain technical concepts
- Ability to work a flexible schedule in the interest of customer satisfaction; may be required to participate in on-call rotations consistent with Support’s on-call practice.
- Successful completion of the background check process, including but not limited to employment, education, criminal convictions, OFAC, SS Verification and credit, where available and by federal and local regulations
- Customers may request that additional checks be conducted on Verint employees. Verint reserves the right, consistent with applicable law, to require employees in certain positions to undergo background checks periodically or as needed based on our customer’s requirements.
Principal Duties and Essential Responsibilities:
- Respond to customer calls to report follow-up on or escalate issues. Demonstrate an urgent interest in satisfying their concerns and ensure proper ownership of issues and escalations.
- Track customer calls and communicate with escalated tiers to ensure continued progress on issues.
- Follow up on a class of closed tickets to validate customer satisfaction and identify any residual issues that may have arisen.
- Execute customer edits in the CRM, activate and modify customer permissions to external tools, and ensure the customer’s support entitlement status.
- Deliver customer base notifications, marketing information, or product information as required.
- Other duties and responsibilities as assigned.
Overview of Job Function:
- The Customer Support Organization provides Verint’s installed customer base with post-implementation technical support services for the full Verint CES software offerings.
- The Product Support Representative’s primary responsibility is to provide front-line troubleshooting and issue resolution to customer calls for technical assistance with the Verint software and log the details of those interactions into the Verint CRM.
- The Product Support Representative strives to solve customer problems on the first call whenever possible and/or collect quality technical details from the customer about the problem they are experiencing to identify better and equip the assigned Product Support Specialist to respond to the problem consistent with the support call quality process.
- The Product Support Representative recognizes the urgency of a customer issue based on the problem description provided by the customer, is knowledgeable about the resources required to address the issue, and responds accordingly to ensure the issue receives special handling and live handoff to a Product Support Specialist whenever required.
About Verint:
- At Verint, customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise-wide.
- We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers.
- Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities.
How to apply for Verint Recruitment 2024?
Interested and eligible candidates can apply for the job online using the below link as soon as possible.
For more details & Apply: Click here.
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