Unisys Recruitment 2024: Unisys is scheduled to hire a Service Desk Associate for Any degree graduates. Candidates looking for a job in Bangalore can utilize this opportunity. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below. Interested candidates can also try BT Group Careers.
Unisys Recruitment 2024 – Details
| Job Role | Service Desk Associate |
| Job Type | IT Jobs |
| Qualification | Any degree |
| Experience | 1 – 4 Years |
| Salary/CTC | Best in Industry |
| Job Location | Bangalore |
| Last Date | ASAP |
Detailed Eligibility:
Service Desk Associate:
- A minimum university degree or equivalent education or equivalent with English as the primary language
- 1 to 4 years of experience with IT Service Desk (Tech Support Voice Process)
- Excellent verbal and written communication.
- Good Knowledge of Operating Systems, Hardware, Networking, and MS Applications
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Multitasking and coordination skills
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
- Willingness and ability to work in shifts (24 x 7)
- Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level
Responsibilities:
- First point of contact for all end user-reported issues or requests
- Typically provides technical support for Internal and External customers
- Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
- Support multiple clients through customer service professionalism and insight
How to apply for Unisys Recruitment 2024?
Interested and eligible candidates can apply online as soon as possible by following the below link.
For more details & Apply: Click here.
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