Sutherland Recruitment 2024 – Sutherland is scheduled to hire for an Associate role. Candidates with 12th/Any Degree/Diploma qualifications are eligible to apply for this role. Candidates looking for jobs in Chennai can utilize this opportunity. Interested candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below. Interested candidates can also try Infosys Recruitment
Sutherland Recruitment 2024 – Details:
| Job Role | Associate-CS Phone |
| Job Category | IT Jobs |
| Qualification | 12th/Any Degree/Diploma |
| Experience | Freshers |
| Salary | Best in Industry |
| Job Location | Chennai |
| Last Date | ASAP |
Detailed Eligibility:
Associate-CS Phone:
- 10+2/Degree/3 yrs Diploma
Job Description:
- Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues.
- Escalates more technical product-related issues to proper Product Support department.
- Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.
- Troubleshoots customer problems identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
- When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
- Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
- Updates customer information and ensures accurate entry of contact information.
- Meets standards of job, such as quality standards, adherence to schedule and average handle time.
- May provide guidance and/or mentoring to less experienced Customer Service Associates – Consumer.
- Other related duties assigned as needed.
How to Apply for Sutherland Recruitment 2024?
All interested and eligible candidates can apply for this position online using the following link as soon as possible.
For more details & Apply: Click here.
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