Mphasis Recruitment 2026: Mphasis is scheduled to hire for the Tr Customer Support Officer/Associate – Service Desk roles. Candidates with Any Degree/B.Sc/B.Com/BA/Diploma/12th qualifications are eligible to apply. Candidates looking for jobs in Pune/Mangalore can utilise this opportunity. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility and application process are given below. Interested candidates can also try Accenture Careers.

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Mphasis Recruitment 2026 – Details:

Mphasis Recruitment 2026 for Tr Customer Support Officer:

Job Role	Tr Customer Support Officer
Job Category	Non-IT Jobs
Qualification	Any Degree
Experience	0 – 1 Year
Salary/CTC	Best in Industry
Job Location	Pune/Mangalore
Last date	ASAP

Detailed Eligibility:

Role: Customer Support Officer – BPO

Tr Customer Support Officer:

Qualification: Any Graduate; freshers can apply
Experience: 0 – 1 Year

Who are we looking for?

Graduate individuals with excellent communication skills and a minimum of 1 year of experience in BPO/ Customer Service industry
Analytical skills

Technical Skills:

Operating a computer- Intermediate
MS Office – Intermediate
Avaya/Phone Operating skills – Beginner
Fluent in Spoken and written English with effective Business Communication
Communication in neutral accent over phone
Active listening and probing skills
Basic knowledge of Insurance
Typing Speed 30 WPM

Process Skills:

Respond to customer queries via inbound/outbound calls and emails within defined SLA’s
Record interaction using client system with proper classification
Refer Knowledge base and perform task as per defined process
Follow up and closure of interactions to ensure customer satisfaction
Passionate about customer service
Comfortable with Rotational shifts, extended working hours and weekly offs.
Candidate should clear the V&A and online typing tests

Behavioural Skills:

Positive energy
Positive attitude
Self learner

What’s in for you?

At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
You get an open and transparent culture along with freedom to experimentation and innovation

How to Apply for Mphasis Recruitment 2026?

Interested and eligible candidates can apply online using the link below as soon as possible.

For More Details & To Apply: Click here.

Mphasis Recruitment 2026 for Associate Service Desk:

Job Role	Associate – Service Desk
Job Category	Non-IT Jobs
Qualification	B.Sc/B.Com/BA/Diploma/12th
Experience	0 – 06 Months
Salary/CTC	Best in Industry
Job Location	Mangalore
Last date	ASAP

Detailed Eligibility:

Role: Contact Centre – Customer Support

Designation: Tr. Customer Support Representative – Mobile Support

Associate – Service Desk:

Education & Qualifications:

High School pass is the minimum requirement, with Excellent Communication skills
BSc, B.Com and BA or Diploma holders (12+3 years of education).
Freshers/ candidates with domestic BPO experience; 0-6 months experience preferred

Skills:

Excellent Verbal and Written Communication and Customer Support Skills
Fair understanding of android and iOS phones is preferred
Should be ready to work in US shifts hours; 9 hour where the work window may vary between 6 pm to 6 am (India time) and on Indian Holidays
Computer literate
Knowledge of Ticketing System experience (ServiceNow, Maximo, Remedy, etc.) is an added advantage

Responsibilities:

Provide day-to-day operational customer service via inbound calls and web support via live chats, email and portal activities.
Process service orders, answer questions, troubleshoot basic mobile phone issues, maintain account information.
Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools provided by the client.
Meet and improve schedule guidelines (log in, breaks, avail and on call handling time..etc)
Demonstrate reliable attendance to avoid additional stress to team members, logging in and being available at the start of scheduled shift.
Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
Utilize resources to manage transactions, escalating issues appropriately.
Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
Maintain a comprehensive understanding of account goals and processes by retaining information, asking questions, understanding SLA’s and account expectations.
Display professional, positive, and courteous phone etiquette.
Resolve caller’s issue accurately and efficiently to minimize call backs.
Understand and proactively addresses user’s concerns, identifying the root of the issue.

Working conditions and requirements:

Training and work location from office.
Should be ready to work in a 24×7 environment with rotational shifts
Work From Home will be at company’s discretion
Should have a reliable and fast WiFi connection at home.
Should be ready to connect via video during training and 1 on 1 discussions.
Should have a safe and suitable work environment at home
Should be able to work as per the break/lunch timings allocated by the supervisor

Selection Criteria:

V&A Assessment
Interview

Summary: Tr Customer Support Representative for Mobile/ Fixed line provides day-to-day operational support via inbound calls and web support via live chats, emails and portal activities. This role is for someone who excels at problem solving and multi-tasking while providing “white glove” customer service and satisfaction.