IndiGo Mega Walk-in Drive 2025 – Cabin Crew/Airport Operations & Customer Services

IndiGo Mega Walk-in Drive 2025: IndiGo is hiring for the role of Airport Operations and Customer Services (AO&CS)/Cabin Crew – Cabin Attendant Grade Trainee. Candidates with 12th/Any Degree qualifications are eligible to apply for the role. Candidates looking for jobs anywhere across India can utilize this opportunity. Interested and eligible candidates can attend the Walk-in drive from 03 – 29 November 2025 or can apply online before the last date. The detailed eligibility criteria and application process are given below. Interested candidates can also try HCLTech Walk-in Drive.

• Graduation is mandatory for freshers
• No visible tattoos allowed
• Flexibility to work in rotational shifts including night shifts
• Valid passport is mandatory
• Experienced candidates must submit:
  • Previous employment letters / experience certificates
  • AEP surrender copy (for those with aviation experience)

Job Title: 

• Officer – AO&CS (Ramp)
  • Confirm the ETA of the flight from OCC or Navitaire system
  • Receive bay number from Apron and relay it via R.T.
  • Be present at the bay D–20 mins with all required equipment
  • Record touchdown and chocks time, and relay it via R.T.
  • Align the ramp correctly
  • Ensure adequate coaches are available for deplaning
  • Ensure baggage reaches arrival area before passengers
  • Oversee cleaning and collect boarding clearance from cabin crew, then announce on R.T.
  • Ensure loading is done as per the Loading Instruction Report (LIR)
  • Post-departure, return all equipment to the transport yard
  • Fill ramp documentation
  • Ensure smooth, safe, and on-time operations during the flight
• Officer – Security
  • Maintain standards as per company requirements
  • Ensure effective threat assessment and response capability
  • Achieve departmental goals and follow up on implementation
  • Perform duties as per the Security Programme
  • Maintain performance standards and communicate with the shift
  • Continuously monitor the Quality System and level of conformance
  • Secure quality levels and optimize resource usage
  • Be aware of emergency response procedures, rules, and regulations
  • Acquire and maintain necessary job-related skills
  • Maintain work procedures per company requirements
  • Participate in development dialogue with team leaders
  • Control theft and pilferage of company property
• AO&CS (Terminal Services):
  • Reservations & Ticketing:
  • Making reservations across the counter
  • Selling of tickets
  • Remitting cash to the concerned department
  • Answering customer queries over the telephone
  • Departures:
  • Attend pre-flight and post-flight briefings
  • Set up check-in counters
  • Screen checked-in baggage
  • Maintain high-quality of check-in procedures
  • Assist customers with special requests
  • Arrivals:
  • Assist customers with special requests
  • Assist customers with mishandled/damaged baggage and prepare necessary reports
  • Coordinate with the baggage vendor for damaged bags
  • Follow up with en-route stations regarding lost baggage
  • Post-Flight Departure: File all necessary flight papers

Recruitment Process:

• Educational Qualification: Passed 10+2 examination from a recognized board or university.
• Communication: Fluency and clarity of speech in both English and Hindi.
• Height & Weight: Minimum of 155 cm and weight proportionate to BMI.
• Female Indian nationals, with an Indian passport, between 18 to 27 years of age.
• Appearance: Positive body language and well-groomed. No tattoos should be visible while in uniform.

Note:

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Reviewed by Prasanth S