IndiGo Walk-in Drive 2024 – Customer Service/Ramp/Security | 30 April 2024

IndiGo Walk-in Drive 2024: IndiGo is hiring for Customer Service/Ramp/Security – Officers. Candidates with Any degree qualifications are eligible to apply for these positions. Candidates looking for a job in Hyderabad can utilize this opportunity. Interested and eligible candidates can apply online and attend the Walk-in drive on 30 April 2024. The detailed eligibility criteria and application process are given below.

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• Graduates from a Recognized Board or University as determined by IndiGo.
• Desired Skills: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.
• Airport Operations Experience Preferred.
• Age: Up to 27 Years

Note:

• If at any stage prior to or during the Employment of Candidate, it is found that the requisite qualification is not completed from a Recognized Board or University as determined by IndiGo, such candidate’s Offer for Employment or Employment is liable to be withdrawn or terminated.
• No Visible Tattoo marks/ body art

Job Description:

Officer – Customer Service

• Assist customers through all procedures related to arrivals & departures in the following activities.
  
• Making reservations across the counter
• Selling of tickets.
• Remitting cash to the concerned department.
• Answering customer queries over the telephone.
• Attend the pre – flight and post flight briefings.
• Setting up of check in counters.
• Screening of checked in baggage.
• Maintain high quality of Check in procedures.
• To assist customers with special requests.
• To assist customers with special requests.
• To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
• Co-ordination with the baggage vendor for the damaged bags.
• Follow up with the en-route stations regarding lost baggage.

Officer – Ramp

• Confirm the ETA of the flight from OCC or System (Navitaire).
• Take the bay no. from Apron and convey it to all the stations on R.T.
• Ensure that you are at the bay D-20 mins with all the equipments required.
• Note down the Touch down and Chocks and convey it on R.T.
• Allign the ramp properly.
• Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
• Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
• Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
• After departure make sure that all the equipments are sent back to the transport yard.
• Fill the ramp filling.
• During the flight ensure everyone is smooth, safe and flight is on time.

Officer – Security

• Maintain standards as per Company requirements
• Ensure effective threat assessment and response capability
• Achieve department goals and follow up
• Perform duties as per the Security Programme.
• Maintain performance standards and follow up with your shift
• Monitor continuously the Quality System and the level of conformance
• Secure quality levels
• Optimize resource
• Aware of Emergency Response Procedures, rules and regulations
• Acquire and maintain necessary skills required to perform job functions
• Maintain work procedures as per company requirements
• Carry out development dialogue with the Team leaders
• Control theft and pilferage of company property
• Safe operation
• Punctuality
• Customer Satisfaction
• Team efficiency
• Cost control
• Secure good working atmosphere and environment

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Reviewed by Prasanth S