Esko Recruitment 2024 – Service Desk Engineer

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Esko Recruitment 2024 – ESKO is scheduled to hire for the role of Service Desk Engineer for B.E/B.Tech graduates. Candidates looking for a job in Bangalore can utilize this opportunity. Interested and eligible candidates can apply online. The detailed eligibility and application process are given below. Interested candidates can also try ITC Infotech Off Campus Drive.

You will be part of a dynamic team with a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important. It’s a fast-paced environment, a consultative role, where you can partner with people to achieve their strategic business goals. You will work in a leading global company with a manager who cares about you and your strengths and will help you develop the best version of yourself. Esko is the worldwide market leader in software for packaging buyers, designers, manufacturers and hardware products for the packaging, labelling, sign, and display industries. With headquarters in Ghent ‐ Belgium, Esko employs around 1,800 associates worldwide.

Esko Recruitment

Esko Recruitment 2024 Details:

Job Role Service Desk Engineer
Qualification B.E/B.Tech
Experience 2 Years
Salary Best in Industry
Job Location Bangalore
Last Date ASAP

Detailed Eligibility:



Service Desk Engineer:

Qualifications:

  • Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
  • Minimum of 2 years of experience in an IT Service Desk or technical support role.

We are looking for a Professional who has the following:

  • Strong knowledge of IT fundamentals, including hardware, operating systems (MAC, Windows 10, 11), networking, and productivity software such as PDF Office 365.
  • Proficiency in troubleshooting common desktop, laptop, and mobile device issues.
  • Familiarity with remote support tools and technologies.
  • Active Directory User Administration.
  • Excellent verbal and written communication skills, with the ability to communicate technical information effectively to non-technical users.
  • Customer-centric approach with a passion for delivering exceptional customer service.
  • Strong problem-solving and analytical skills, with the ability to multi-task and quickly diagnose and resolve technical issues.
  • Ability to work independently and collaboratively in a fast-paced and dynamic environment.
  • Experience working with IT Service Management practices (e.g. Incident/problem/change management, etc.) using enterprise ticketing systems and tools.
  • Flexible to work in different shifts to provide 24/7 support.

Main responsibilities and key activities:

  • Provided remote technical support and assistance to end-users, addressing basic software and account-related issues like password troubleshooting, bit locker recovery, and O365 tools.
  • Respond to incoming support requests via various channels (phone, email, chat), ensuring timely and accurate resolution that aligns with SLAs and KPIs.
  • Troubleshoot and diagnose technical issues reported by end-users, utilizing remote tools and diagnostic techniques.
  • Escalate complex or unresolved issues to appropriate support teams or senior analysts for further investigation and resolution.
  • Follow standard operating procedures to assist with IT account provisioning and de-provisioning. Maintain thorough and accurate records of support interactions, actions taken, and resolutions provided.
  • Provide clear and concise instructions to end-users regarding system usage, troubleshooting steps, and preventive measures.
  • Contribute to the knowledge base by creating and updating support articles, guides, and FAQs.
  • Stay updated with the organization’s IT policies, procedures, and technologies to ensure accurate and effective support delivery.

Job Description: We seek a dedicated and customer-focused IT Service Desk Engineer to join our team. This position will provide remote technical support and assistance to end-users across the organization. They will play a crucial role in resolving IT-related issues remotely, ensuring the smooth operation of systems, and delivering exceptional customer service. The ideal candidate will have a strong technical background, excellent communication skills, and flexibility to work in a 24/7 environment.

You can also try Meesho Internship (B.E/B.Tech – Bangalore)



How to Apply for Esko Recruitment 2024?

All interested and eligible candidates can apply for this position as soon as possible by following the link.

For more details & Apply: Click here.


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Reviewed by Prasanth S