Cyient Recruitment 2024: Apply for Executive Tech Support, Hyderabad

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Cyient Recruitment 2024: Cyient is scheduled for the role of Executive Tech Support for Any Degree graduates. Candidates looking for jobs in Hyderabad can utilize this opportunity. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below.

Cyient Recruitment

Join us at Cyient. This is an opportunity to take on an exciting new career challenge. It’s a chance to hone your technical skills and advance your career. Don’t miss this opportunity to power your career. Share with your friends and family! If you want more details regarding the job, like salary, age, mode of application, selection, and job location, you can find them below. You can check the official website below if you still have any doubts.

Cyient Recruitment 2024 – Details:

Job Role Executive Tech Support
Qualification Any Degree
Experience Freshers/Experienced
Salary Best in Industry
Job Location Hyderabad
Last Date ASAP

Detailed Eligibility:

Executive Tech Support: 

  • Candidates with Any degree qualifications

Skills Required:

  • Strong written and verbal communication skills
  • Ability to work autonomously – Highly self-disciplined
  • Some level of previous call centre or customer management experience is highly desirable
  • Effective and efficient use of all relevant systems to access information and provide relevant solutions for the customer
  • Excellent time management skills with the ability to meet respective performance measures
  • Tech savvy and ability to navigate through multiple systems and applications
  • Troubleshooting skills in managing and resolving customer issues and queries succinctly
  • Have the ability to multitask while on the phone with customers
  • Note-capturing and typing skills

Desirable Skills: 

  • Multitasking
  • Oral Communications
  • Customer Relationship Management (CRM)
  • Customer Service
  • Call Center
  • Communication
  • Taking Initiative
  • Standard Operating Procedure (SOP)
  • Time Management
  • Customer Follow-Ups

Job Description:

  • As a customer service consultant, you utilise your knowledge of the client’s processes and systems to support the activation of customer services and efficiently remediate issues and problems that may arise during the order lifecycle to minimise impact on customers.
  • About the Role:
  • Apply knowledge of the client’s processes and systems to independently manage a customer’s order throughout its life cycle whilst keeping the customer informed of progress through call & message channels.
  • Coordinate with supply chain department to initiate dispatch of devices promptly and ensure activation of these devices before delivery at the customers premises.
  • Demonstrate strong verbal communication skills when contacting customers about expected delivery times, changes to delivery schedules and following up on device returns.
  • Ability to flex across multiple areas of the order management process in response to changes in demand and manage multiple queues concurrently to ensure orders are processed promptly.
  • Managing incoming requests from other departments through call and email channels, responding effectively with clear and concise communication.
  • Able to support our onshore staff to manage overflow calls from our customers during peak times and weekends.
  • Utilise documented processes and work instructions to efficiently navigate across multiple Telstra systems whilst processing orders, identifying, and communicating opportunities to enhance processes and procedures where applicable.
  • Complete of all mandatory learning and training to maintain and apply the necessary skills and knowledge required to provide current information and accurate advice to customers in line with legal & regulatory requirements.
  • Comply with HSE policies and standards to role model safe and responsible behaviours, minimise risks and demonstrate a commitment to your safety and the safety of others.

Mandatory/Preferred Skills:

  • Good Communication skill in English (Written and Oral)
  • Strong knowledge in RDBMS concepts
  • Strong analytical and problem-solving skills
  • Experience in performance tuning
  • Ability to explore the application by himself/herself from the training provided
  • Exhibit good communication, presentation, and interpersonal skills
  • Should be a good team player.

Interpersonal Communication, Communication, Relational Database Management System (RDBMS)

How to apply for Cyient Recruitment 2024?

All interested and eligible candidates can apply for this position online using the following link as soon as possible.

For more details & Apply: Click here.

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Reviewed by Prasanth S