Compucom Recruitment 2023 – Compucom is scheduled to hire for the role of Service Desk Tech for B.E/B.Tech/Any degree graduates at Pune. The detailed eligibility criteria and application process are given below.
Compucom Recruitment 2023 Details:
|Service Desk Tech
|Best in Industry
What We Need & What You’ll Do (Responsibilities):
- Any Fresher Graduate can apply. (Technical or Non-Technical)
- Should be comfortable to Work from Office in rotational Night Shift
- Should have excellent English Communication Skills.
- Should be Basic understanding of Troubleshooting, VPN, Active Directory etc.
- Opens, logs, prioritizes, assigns, and closes calls logged.
- Asks the End User for all relevant information concerning the call made or issue reported.
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
- Routes the enquiries to Resolver Groups as appropriate.
- Re-routes misdirected calls.
- Escalates tickets which have not been resolved by SD.
- Provides status and updates on tickets to authorized users.
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.
- A culture comprised of diverse, global teams who have a passion for collaboration and client service.
- A competitive salary and scope for further advancement
- State-of-the-art engineering solutions – working at Enterprise Bot is a refreshing mix of purpose, challenge, and fun Apply for this job online Email this job to a friend Share on your newsfeed Socialize this job opportunity to a friend, colleague, or family member:
How to Apply for Compucom Recruitment 2023?
All interested and eligible candidates can apply for this position online by the following link as soon as possible.
For more details & Apply: Click here.