American Express Recruitment is scheduled for the role of Client Support Associate. Candidates with the qualification of Any Bachelor’s degree are eligible to apply. The detailed eligibility criteria and application process are given below.
American Express Recruitment 2023:
| Job Role | Client Support Associate |
| Qualification | Any Degree |
| Experience | 01 – 03 years |
| Salary | Best in Industry |
| Job location | Across India |
| Last date | ASAP |
Detailed Eligibility:
Qualifications:
Educational requirement:
- Bachelor’s Degree and/or 1-3 year experience of application support experience required, preferably supporting software as a service.
- We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
- That means we prioritize their physical, financial, and mental health through each stage of life.
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex.
- Generous paid parental leave policies (depending on your location).
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Preferred Qualifications:
- This is a high visibility role and requires excellent communication skills as well as a dynamic and energetic approach to problem-solving in order to further a best-in-class customer experience.
- Prior experience working directly with customers.
- Experience with technical troubleshooting of an application, preferably supporting software as a service (SaaS).
- Experience in Interceptas is a plus.
- Technical Skills around data manipulation.
- Excellent written and verbal communication skills.
- Knowledge of SQL or XML is a plus.
Job Description: A Client Support Associate is responsible for handling esp. Level 1 and Level 2 technical support tickets for existing clients as well as the successful deployment of the various components of Accertify’s Interceptas fraud prevention and chargeback management platform.
Specific responsibilities include:
- Provide technical support and build strategies for our clients on Interceptas Fraud, and Chargeback platforms.
- Troubleshooting client issues connecting to our systems. Monitor for system alerts. Contact clients when interruptions in their data feed occur.
- Develop and deploy fraud transaction screening rules and methodologies.
- Configure the Analyst user interface to the client’s specifications.
- Develop additional tactics and other procedures to diminish customers’ risk.
- Work closely with clients to identify new features and functionality for Interceptas.
- Work closely with Accertify Subject Matter Experts to evaluate and identify emerging technologies/fraud trends and adapt new approaches and features as needed.
- Develop strong relationships with clients to deliver exceptional service and ensure that expectations are exceeded.
- Act as a liaison between external clients and internal departments including Account Management, Operations, and Development teams.
- Provide feedback and enhancement ideas for the improvement of the Fraud, and Chargeback platform.
- This role may be subject to additional background verification checks.
About American Express:
- At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success.
- Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day.
- And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.
- American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
- Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
How to apply for American Express Recruitment 2023?
Interested and Eligible candidates apply for this position online by the following link as soon as possible.
For more details & Apply: Click here
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