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Walmart Recruitment 2025: Walmart is scheduled to hire the Resolution Specialist, Contact Center. Candidates with Any Degree qualifications can apply for this position. Candidates looking for jobs in Bangalore can utilize this opportunity. Interested and eligible candidates can apply online before 09 January 2025. The detailed eligibility criteria and application process are given below. Interested candidates can apply for –> CGI Careers.

Walmart Recruitment 2025 – Details:

Job Role	Resolution Specialist, Contact Center
Job Category	IT Jobs
Qualification	Any Degree
Experience	06 months – 3 Years
Salary/CTC	Best in Industry
Job Location	Bangalore
Last Date	09 January 2025

Detailed Eligibility:

Resolution Specialist, Contact Center:

Qualification – Any Graduate
Required Experience – 6 months to 1 year.

What you’ll bring :

10 months – 3 Years of relevant customer service experience
Excellent written and verbal communication skills with the ability to effectively articulate information to customers
Able to interact professionally with customers.
Ability to manage multiple tasks simultaneously.
Customer-focused mindset with a high level of urgency; role model for delivering Extraordinary Customer experience

Minimum Qualification:

6 months experience in retail, contact center operations, or a related area.
1 year’s experience with basic computer processing/data entry software.

Preferred: In retail, contact center operations, or a related area

What you’ll do:

As a Resolution Specialist, Contact Center you will take a high volume of incoming calls and chats from associates and candidates while navigating multiple systems to aid in answering questions and resolving issues. All Resolution Specialists must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers’ needs, our associates must be punctual, reliable, problem solver, act with integrity and be dedicated to making a difference.

Requirements: In this role, you may be asked to switch between any support channel of phone and chat based on the business requirements.

Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
Strong active listening skills to understand customer needs and provide appropriate solutions
Utilize various software systems and tools to accurately document and track customer interaction
Ability to multitask and navigate through multiple software systems simultaneously
Collaborate with internal associates of Walmart to escalate and resolve complex customer issues in a timely manner
Meet or exceed established KPIs, such as average handling time, first call resolution, and customer satisfaction scores
Maintain a positive and professional demeanor while interacting with customers, colleagues, and supervisors
Demonstrated ability to work in a fast-paced, dynamic environment with a strong attention to detail
Exceptional problem-solving and decision-making skills to handle customer concerns and find suitable resolutions
Must type a minimum of 25 WPM
Proficient with Microsoft Office programs (Outlook, Word, Excel)
Proficient in using soft phones (good to have)
Should be flexible to work from Office in a 24/7 work environment with rotational weekly time off.
Weekly Off will be provided inline with company policy
Should be able to work during public holidays as per business needs
Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.