Trigent Software off campus drive 2023 – Trigent Software is scheduled to hire Service Desk Management for B.E/B.Tech graduates at Bangalore. The detailed eligibility and application process are given below.
Trigent Software Off Campus Drive 2023 for Service Desk Management :
|Job Role||Service Desk Management|
|Salary||Rs. 3 – 3.5 LPA|
|Experience||0 – 2 Years|
Service Desk Management :
- Candidates should possess B.E/B.Tech in Any Specialization.
- Must have Skills :
- Service Desk Management, SSI
- Service Desk Voice Support NON-SSI
LAN Configuration, Troubleshooting
- Good to Have Skills:
- SSI: NON SSI
- OS Installation, Network Troubleshooting, Network Printer Installation
Role Description :
- Act as the ongoing interface between the client and the system or application.
- Dedicated to quality, using exceptional communication skills to keep our world class systems running.
- Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Job Requirements -Key Responsibilities :
- L1 Service Desk Call taking profile
- Respond to the issues reported by customer predominantly through voice and emails, chat, etc
- Identify, investigate, and diagnose the issue
- Provide resolution to customer based on in scope processes
- Follows the incident life cycle as defined by process – log the incident – categorize and document – resolve or assign the incident to relevant assignment group
- Achieve client defined targets
Technical Experience :
- Incident management and usage of ticketing tools
- Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills
- One to three years of experience
- Minimum one year of experience in Service Desk domain supporting global customers
Professional Attributes :
- Excellent verbal and written communication skills with email etiquette and customer service skills
- 24×7 Support, mostly night shifts and rotation are ONLY as per project requirement
- 5 days working per week with two weekly offs based on roster
How to apply for Trigent Software Off Campus Drive 2023?
All interested and eligible candidates can apply for this drive from the following link as soon as possible
For more details & Apply: Click here.