Mphasis Recruitment 2018 for Trainee Customer Support Officer | B.E/B.Tech/Any degree | Bangalore

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Mphasis Recruitment 2018 scheduled for the role of Trainee Customer Support Officer at Bangalore Office & Technical Support Associate (SD) for Any degree graduates at Pune Office. The detailed eligibility and application process are given in below.

Mphasis RecruitmentMphasis Recruitment 2018:

Mphasis Recruitment for Trainee Customer Support Officer:

Job RoleTrainee Customer Support Officer
QualificationB.E/B.Tech/Any degree
Experience0-2 years
Job locationBangalore
Last dateASAP

Detailed Eligibility:

  • Graduates/Undergraduates (10+2 / 10+2+Diploma) with minimum 6 months experience in Customer Support
  • No Undergraduates with B.E / B. Tech Freshers
  • No MBA / M. Tech Graduates
  • Experience – 0 to 3 years
  • Key Skills: Excellent Communication skills/written skills.
  • Candidate Should be flexible working for night shifts

How to apply for Mphasis Recruitment?

Interested and Eligible candidates can apply for this position in online by the following link.

To Apply: Click here


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Mphasis Recruitment for Technical Support Associate:

Job RoleTechnical Support Associate – Service Desk
QualificationB.E/B.Tech/Any degree
Experience0-1 years
Job locationPune
Last dateASAP

Detailed Eligibility:

  • Bachelor’s degree (B.E/B.Tech)/Any degree
  • 0 to 1 years of experience in Service Desk/IT Helpdesk/ Technical Support domain or
    International Voice Process.
  • Excellent command on English (Verbal and Written)
  • 5 days working Night Shift may require to do Day shift during training and transition
  • 2 Days Weekly Off Consecutive. Any 2 Days of the week
  • 9 Hours Login (With 1 Hour Break)

Job Description:

  • Problem and Incident management under Global Service Desk environment where the Tech support Engineer has to manage client’s queries and technical problems via inbound calls, emails, chat and web tickets within defined SLA’s
  • Logging incidents and service requests, categorizing and prioritizing them and managing their life cycle as per ITIL guidelines.
  • Update users about request status and close request when users are satisfied with solutions
  • Level 1, Level 2 and Level 3 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
  • Remote desktop troubleshooting. Escalate complex incidents/requests to upstream technical groups

How to apply for Mphasis Recruitment?

Interested and Eligible candidates can apply for this position in online by the following link.

To Apply: Click here

Officer at Bangalore & Technical Support Associate for any degree graduates at Pune

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