Diebold Nixdorf Recruitment 2024 – Associate Service Quality Specialist

Top MNC's Hiring Freshers !!! Register Now


Diebold Nixdorf Recruitment 2024 – Diebold Nixdorf is scheduled to hire for the Associate Service Quality Specialist role. Candidates with a Diploma qualification are eligible to apply for this position. Candidates looking for a job in Hyderabad can utilize this opportunity. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below.



Join us at Diebold Nixdorf. This is an opportunity to take on an exciting new career challenge. It’s a chance to hone your technical skills and advance your career. Don’t miss this opportunity to power your career. Share with your friends and family! If you want more details regarding the job, like salary, age, mode of application, selection, and job location, you can find them below. You can check the official website below if you still have any doubts.

Diebold Nixdorf logo

Diebold Nixdorf Recruitment 2024 – Details:

Job Role Associate Service Quality Specialist
Qualification Diploma
Experience 0 – 2 years
Salary Best in Industry
Job Location Hyderabad
Last Date ASAP

Detailed Eligibility:



Associate Service Quality Specialist:

  • Diploma or equivalent work experience required.
  • Minimum of 0 – 2 years of relevant experience or equivalent combination of education and experience in Service Quality.
  • Good business English skills (Written and spoken).

Responsibilities:

  • Gains familiarity with Service Quality concepts, practices and methodologies.
  • Learns to perform Service Quality Specialist duties, including: Monitoring performance and quality metrics ( For Example, call calibration, agent performance, customer feedback).
  • Using various customer satisfaction and call monitoring measurement tools.
  • Updating and monitoring the tools and systems used to capture Customer Satisfaction and call logs.
  • Developing Service Quality summary reports for key stakeholder teams.
  • Following up with internal stakeholders on process improvement and training-related matters.
  • Learns Service Quality Analysis policies and guidelines.
  • Learns how Service Quality supports and integrates with other DN departments and with third-party vendors/suppliers.
  • Proactively learns team roles and priorities.

Job Description: Ensures quality and consistency of customer service levels through continual review, feedback and service provider coaching, training and development. Listens in on calls, recordings and / or other customer interactions to evaluate service provider skills in dealing with customers. Verifies/ensures the accuracy and effectiveness of information or advice provided to customers. May act as ‘floorwalker’ to give immediate assistance to customer service associates regarding customer inquiries.

How to Apply for Diebold Nixdorf Recruitment 2024?

All interested and eligible candidates can apply for this position online as soon as possible by following the below link.

For more details & Apply: Click here.


Want Job Alerts? Join Us




Reviewed by Prasanth S