CGI Recruitment 2026 – CGI is scheduled to hire Service Desk Technical Analyst for Any Degree graduates. Candidates looking for jobs in Chennai can utilise this opportunity. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below. Interested candidates can also try Wipro Careers.
CGI Recruitment 2026 – Details:
| Job Role | Service Desk Technical Analyst |
| Job Category | IT Jobs |
| Qualification | Any Degree |
| Experience | 1–3 years |
| Salary/CTC | Best in Industry |
| Job Location | Chennai |
| Last Date | ASAP |
Detailed Eligibility:
Service Desk Technical Analyst:
- Bachelor’s degree
- ITIL Foundation certification
Required Skills & Qualifications:
- Excellent verbal and written communication skills.
- 1–3 years of experience in a Service Desk, Help Desk, or Technical Support role.
- Basic understanding of ITIL framework.
- Strong understanding of basic Windows OS.
- Familiarity with ITSM/ticketing tools (ServiceNow, Jira, Remedy, Freshservice, or similar)
- Basic knowledge of networking concepts and troubleshooting
- Strong analytical and problem-solving abilities
- Ability to manage multiple tasks.
Skills:
- English
- IT Service Management
- ITIL
- Remedy
Key Responsibilities:
- Act as the first point of contact for IT incidents and service requests via phone, email, and ticketing systems.
- Diagnose, troubleshoot, and resolve technical issues related to desktops, laptops, mobile devices, printers, peripherals, etc.
- Provide support / troubleshoot for Windows / mac OS operating systems and standard enterprise applications.
- Support Microsoft services including Outlook, Teams, OneDrive, and SharePoint.
- Record, track, and update tickets in ITSM tools, ensuring accurate documentation
- Escalate complex or unresolved issues to Tier 2/3 teams following escalation procedures.
- Maintain and contribute to knowledge base articles and technical documentation
- Adhere to ITIL processes, security policies, and compliance requirements.
Job Summary: We are looking for a skilled and customer-oriented Service Desk Technical Analyst with 1–3 years of IT support experience to provide technical assistance and operational support to end users. The role involves troubleshooting hardware, software, OS, network issues, ensuring prompt resolution, and delivering a high standard of IT service in line with defined SLAs.
How to Apply for CGI Recruitment 2026?
All interested and eligible candidates can apply for this position online using the following link as soon as possible.
For More Details & To Apply: Click here.
Want Job Alerts? Join Us
