Zones Walk-in Drive 2025: Zones Corporate Solutions is scheduled to hire Service Desk L1 role for B.E/B.Tech/BCA/M.Tech/MCA/M.Sc/B.Sc qualifications. Candidates looking for jobs in Bangalore can utilise this opportunity. Interested and eligible candidates can attend the walk-in drive on 10 December 2025. The detailed eligibility and selection process is explained below. Interested candidates can also try the Tech Mahindra Walk-In Drive.

Zones Walk-in Drive 2025 – Details:

Job Role	Service Desk L1
Job Category	Walk-In Drive
Qualification	B.E/B.Tech/BCA/M.Tech/MCA/M.Sc/B.Sc
Experience	0 – 1 year
Salary/CTC	Rs. 2.25 – 4 Lacs P.A.
Job Location	Bangalore
Venue Location	Bangalore
Walk-In Date	10 December 2025

Detailed Eligibility:

Service Desk L1:

Education BSc (IT, Computer) or B.Tech/ BE, BCA, M.Tech,
MCA, MSc (Computer)
Experience: 0- 1 years in IT Support
Reporting Team Lead

What youll do as the (L1- Service Desk): The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email.
Experience in Core IT Support, Addressing Clients Worldwide (24*7).
Experience troubleshooting and configuring desktop hardware and associated peripherals.
Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.
Experience working in a fast-paced environment.
Strong customer service experience.
Excellent communication skills is must.
Ability to multitask well.
Real time Ticket creation and documentation.
Ability to perform tasks within SLAs.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the SOPs / KBs related to the issue and the relevant details provided by customers.
Walk the customer through the problem-solving process.
Escalate unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information
Pass on any feedback or suggestions from customers to the appropriate internal team.
Identify and suggest possible improvements to procedures & KB articles.
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues faster.
24/7 rotational shift.

Position Overview:

To provide technical support & assistance to customers remotely.
To ensure client satisfaction and ability to resolve customer issues at first contact.
Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest.
To ensure user queries or issues are captured, validated, and triaged for further processing.
To ensure various types of information or updates are communicated to users through appropriate channels.