Zones, LLC Recruitment 2024: Zones, LLC is scheduled to hire for the role of Service Desk for B.E/B.Tech/B.Sc/BCA/M.E/M.Tech/MCA/M.Sc graduates. Candidates looking for jobs in Bangalore can utilize this opportunity. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below.
Splunk is scheduled to hire for the role of Technical Support Engineer. Interested candidates can apply here –> Splunk Careers.
Zones, LLC Recruitment 2024 – Details:
| Job Role | Service Desk |
| Job Category | IT Jobs |
| Qualification | B.E/B.Tech/B.Sc/BCA/M.E/M.Tech/MCA/M.Sc |
| Experience | 0 to 0.6 Months |
| Salary/CTC | Rs. 3,00,000 – 3,60,000 PA |
| Job Location | Bangalore |
| Last Date | ASAP |
Detailed Eligibility for Zones, LLC Careers:
Service Desk:
- Education: B.Sc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, MCA, Msc (Computer)
- Experience: 0 to 0.6 months in IT Support
What you’ll do as the (L1- Service Desk):
- Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email.
- Experience in Core IT Support, Addressing Clients Worldwide (24*7).
- Experience troubleshooting and configuring desktop hardware and associated peripherals.
- Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.
- Experience working in a fast-paced environment.
- Strong customer service experience.
- Excellent communication skills is must.
- Ability to multitask well.
- Real time Ticket creation and documentation.
- Ability to perform tasks within SLA’s.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the SOP’s / KB’s related to the issue and the relevant details provided by customers.
- Walk the customer through the problem-solving process.
- Escalate unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest possible improvements to procedures & KB articles.
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues faster.
- 24/7 rotational shift.
Position Overview: To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest. To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.
How to Apply for Zones, LLC Recruitment 2024?
Interested and eligible candidates can apply for this position online using the following link as soon as possible.
For more details & To Apply: Click here
About the Company:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT. TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.
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