Yahoo Freshers Recruitment 2017 | Any Degree | Bangalore

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Yahoo Recruitment 2017 for Entry Level Customer Care Associate at Bangalore.The detailed Eligibility and application process are given below.

yahoo recruitmentYahoo Recruitment 2017:

Job RoleCustomer Care Associate
QualificationAny Degree
Job LocationBangalore
Last DateASAP

Detailed Eligibility:

  • Bachelor’s Degree in any discipline required with minimum of 3.5 GPA / 65% marks.
  • 0-6 months of success customer service or internet experience
  • Must have flexibility to work Monday thru Sunday in shifts.
  • World-class customer service focus and interpersonal skills with superior verbal and written communication skills
  • Proven ability to communicate complex technical problems in “customer friendly” language
  • Consistent record of outstanding quality assurance scores
  • Exceptional interpersonal skills and commitment to customer satisfaction
  • Proven ability to work in a high paced, nimble, and fluid work environment
  • Demonstrate superior troubleshooting skills with hardware and software applications in a PC/Mac environment, ability to think outside of the box and find creative ways to solve customer problems
  • A working understanding of e-commerce principles and support elements
    Solid decision making skills
  • Must demonstrate effective oral and written communication skills and the ability to work cooperatively with internal and external business partners
  • Proven ability to work independently in a fast-paced environment
  • Well organized with the ability to multi-task and prioritize workload

Job Description:

  • Provide world-class service to all Yahoo Customers in a customer centric environment
  • Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools
  • Assisting customers with inquiries while providing consultative support and recommendations
  • Document in detail all interactions with customers
  • Effectively articulate complex information to a variety of technical and non-technical customers
  • Educate customers on products and help customers to be successful
  • Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell of products and services
  • Successfully performs against department scorecard metrics including Quality Assurance,
  • Average Handle Time, and Customer Satisfaction Rating

How to Apply Yahoo Recruitment?

Interested and eligible candidates can apply online by the following link.

To Apply: Click here