Yahoo Recruitment 2017 for Entry Level Customer Care Associate at Bangalore.The detailed Eligibility and application process are given below.
Yahoo Recruitment 2017:
|Job Role||Customer Care Associate|
- Bachelor’s Degree in any discipline required with minimum of 3.5 GPA / 65% marks.
- 0-6 months of success customer service or internet experience
- Must have flexibility to work Monday thru Sunday in shifts.
- World-class customer service focus and interpersonal skills with superior verbal and written communication skills
- Proven ability to communicate complex technical problems in “customer friendly” language
- Consistent record of outstanding quality assurance scores
- Exceptional interpersonal skills and commitment to customer satisfaction
- Proven ability to work in a high paced, nimble, and fluid work environment
- Demonstrate superior troubleshooting skills with hardware and software applications in a PC/Mac environment, ability to think outside of the box and find creative ways to solve customer problems
- A working understanding of e-commerce principles and support elements
Solid decision making skills
- Must demonstrate effective oral and written communication skills and the ability to work cooperatively with internal and external business partners
- Proven ability to work independently in a fast-paced environment
- Well organized with the ability to multi-task and prioritize workload
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- Provide world-class service to all Yahoo Customers in a customer centric environment
- Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools
- Assisting customers with inquiries while providing consultative support and recommendations
- Document in detail all interactions with customers
- Effectively articulate complex information to a variety of technical and non-technical customers
- Educate customers on products and help customers to be successful
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell of products and services
- Successfully performs against department scorecard metrics including Quality Assurance,
- Average Handle Time, and Customer Satisfaction Rating
How to Apply Yahoo Recruitment?
Interested and eligible candidates can apply online by the following link.
To Apply: Click here