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Wissen Infotech Walk-in Drive 2024: Wissen Infotech is scheduled to hire for the Global Tech Support role. Candidates with B.E/B.Tech/Any degree qualifications are eligible for this drive. Candidates looking for a job in Bangalore can utilize this opportunity. Interested and eligible candidates can attend the Walk-in interview on 21 September 2024. The detailed eligibility and selection process are explained below. Interested candidates can also try WNS Careers.

Wissen Infotech Walk-in Drive 2024 Details:

Job Role	Global Tech Support
Qualification	B.E/B.Tech/Any degree
Experience	1 – 4 Years
Salary/CTC	Best in Industry
Job Location	Bangalore
Venue Location	Bangalore
Walk-in Date	21 September 2024

Detailed Eligibility:

Position: Service Desk Engineer

Education Qualification:

Bachelor’s degree in technical field
Experience: 1-4 Years only
It is good to have experience in International BPO
Excellent communication skill is mandatory

Responsibilities:

Problem-solving solid abilities with Ability to diagnose and resolve basic technical issues
Strong verbal and written communication skills, with the ability to effectively communicate to various audiences.
Will drive Ticket Deep Dive and develop strategies for improvement. Work to make the Service Desk the single source of truth and service delivery channel for IT.
Act as an escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free-flowing escalation and information within the organization.
Determine the root cause of issues and communicate appropriately to internal and external customers.
Monitoring team performance and developing feedback reports for management
Ensuring customer service is timely and accurate on daily basis
Recruiting, training, and supporting service desk technicians
Knowledge and understanding of best practices for service management
Ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk
Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved