Trigent Software Walk-in Drive 2017 | B.E/B.Tech/Any Degree-2014/2015/2016 Batch | Bangalore

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Trigent Software Scheduled walk-in drive for 2014,2015 & 2016 Batch graduates.The detailed eligibility and application process are given in below.

Trigent Software Walk-in Drive:Trigent Software Walk-in

Job Role L1 Support Engineer
Qualification B.E/B.Tech/Any Degree
Batch 2014/2015/2016
Salary Rs  2.22 LPA (22 to 25k take home salary inclusive of all night shift allowances)
Experience Freshers
Venue Date 14 March to 17 March 2017
Venue Location Bangalore
Job Location Bangalore, Hyderabad, Chennai, Noida, Delhi, Gurgaon, Mumbai, Pune, and Kolkata

Trigent Software Walk-in Detailed Eligibility:

  • BE / B.Tech, M.Tech (any stream) from 2014, 2015, and 2016 passed out batches. -Should have cleared all semester exams (no backlogs)
  • BCA / B.Sc. (IT/CS) / MCA / BBM,BA,BCOM candidates with excellent computer and academic background can also apply.
  • No Percentage Criteria.
  • Candidates should have excellent communication skills.
  • Predominantly Voice Interaction support and also through email, chat & remote support.
  • Decent knowledge related to Operating System, Hardware, Networking, etc.
  • Incident management and usage of ITSM
  • Good problem solving and analytical skills
  • Excellent customer service skills
  • Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when required.

Job Description:

  • Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
  • Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
  • Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
  • Technologist constantly upgrades his technical, process and soft skills to achieve the client and internal quality scores with CSAT scores, resolution on call and customer service scores.
  • Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
  • Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.

Interview Rounds:-

  • Group Discussion (GD)
  • Face to Face Technical Round.
  • Voice and Accent Round (V&A)

Please Note:

  • Employee need to work in rotational shifts- 24×7 Support, shifts based on roster. This means role requires working in US / Night shifts and weekends and on national holidays.
  • Shift duration : 10 Hours (9 hours of work + 1 hour of break)
  • We follow 5 day work a week, however weekend off may not always be on Saturday &
  • Sundays and may fall on other week days based on roster.

How to apply Trigent Software Walk-in Drive?

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Interested and eligible candidates attend the walk-in drive in following venue on 6 March to 17 March 2017(Monday to Friday)

Venue Details:
14 March to 17 March 2017-10 am to 4 pm

Trigent Software Ltd.
#49, 2nd Floor, East wing, Khanija Bhavan, Race Course Road, Bangalore

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