Trigent Software Walk-in Drive 2017 | B.E/B.Tech/Any Degree-2014/2015/2016 Batch | Bangalore

Trigent Software Scheduled walk-in drive for 2014,2015 & 2016 Batch graduates.The detailed eligibility and application process are given in below.

Trigent Software Walk-in Drive:

Trigent Software Walk-in Detailed Eligibility:

• BE / B.Tech, M.Tech (any stream) from 2014, 2015, and 2016 passed out batches. -Should have cleared all semester exams (no backlogs)
• BCA / B.Sc. (IT/CS) / MCA / BBM,BA,BCOM candidates with excellent computer and academic background can also apply.
• No Percentage Criteria.
• Candidates should have excellent communication skills.
• Predominantly Voice Interaction support and also through email, chat & remote support.
• Decent knowledge related to Operating System, Hardware, Networking, etc.
• Incident management and usage of ITSM
• Good problem solving and analytical skills
• Excellent customer service skills
• Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when required.

Job Description:

• Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
• Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
• Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
• Technologist constantly upgrades his technical, process and soft skills to achieve the client and internal quality scores with CSAT scores, resolution on call and customer service scores.
• Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
• Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.

Interview Rounds:-

• Group Discussion (GD)
• Face to Face Technical Round.
• Voice and Accent Round (V&A)

Please Note:

• Employee need to work in rotational shifts- 24×7 Support, shifts based on roster. This means role requires working in US / Night shifts and weekends and on national holidays.
• Shift duration : 10 Hours (9 hours of work + 1 hour of break)
• We follow 5 day work a week, however weekend off may not always be on Saturday &
• Sundays and may fall on other week days based on roster.

How to apply Trigent Software Walk-in Drive?

Interested and eligible candidates attend the walk-in drive in following venue on 6 March to 17 March 2017(Monday to Friday)

Venue Details:
14 March to 17 March 2017-10 am to 4 pm

Venue:-
Trigent Software Ltd.
#49, 2nd Floor, East wing, Khanija Bhavan, Race Course Road, Bangalore