TESCO Recruitment 2026: Associate – Chat Support

• Customer service orientation
• Customer Service, preferably in a written channel
• Excellent Written Communication in English
• Communicating and working in a team environment
• Conflict Resolution
• Empathy and customer focus
• Typing speed and accuracy
• Basic Microsoft Office, e.g. Outlook email

What is in it for you:

• Salary – Your fixed pay is the guaranteed pay as per your contract of employment.
• Performance Bonus – Opportunity to earn additional compensation bonus based on performance, paid annually
• Leave & Time-off – Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy.
• Making Retirement Tension-FreeSalary – In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.
• Health is Wealth – Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.
• Mental Wellbeing – We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.
• Financial Wellbeing – Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.
• Save As You Earn (SAYE) – Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.
• Physical Wellbeing – Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.

Job Summary:

• This role is responsible to handle first line contact across a range of queries and service areas via written communication channels, leveraging skills, knowledge and tools
• available to provide tailored solutions that meet the needs of individuals I engage with. Handling queries efficiently and providing a range of solutions to ensure I deliver the best possible service.

In this job, I am accountable for: Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:

• Ensuring I understand our Core Purpose and the role I play in delivering this
• Role modelling the Tesco values and leading by example in what I do and how I behave
• Understanding the part I play in delivering our key metrics and performance measures
• Delivering all relevant critical metrics consistently and to agreed quality and reliable service standards
• Handling and resolving first line contact and queries via written communication channels
• Handling first line contact efficiently, to minimise any impact to customers and colleagues and deliver strong NPS scores
• Delivering my own personal objectives, preparing for and participating fully in everyday and structured conversations with my colleagues and manager
• Knowing and maintaining my knowledge of work processes and sharing that knowledge freely with others
• Using my continuous improvement skills to look for and raise opportunities to improve processes and practices in the business and embrace change
• Continually developing my skills to be the best I can be in my role
• I ensure that all open tickets are closed to agreed timescale
• I am expected to work in roster shifts to support customer queries
• Responsible for completing tasks and transactions within agreed metrics.
• Solves problems by analysing solution alternatives