RBS Walk-in Drive 2017 | Any Degree | 11 December 2017

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RBS Walk-in Drive scheduled for the role of Customer Service & Operations Analyst at Delhi Office.The detailed eligibility and venue details are given in below.

RBS Walk-in DriveRBS Walk-in Drive Details:

Job RoleCustomer Service & Operations Analyst
QualificationAny Degree
ExperienceFreshers/1 year
Job locationDelhi/Gurugram
Venue Date11 December 2017
Venue LocationNew Delhi


Detailed Eligibility:

  • Fresher/1 year of relevant experience
  • Be aware of changes in trends/policies/regulations as applicable to your business
  • Understanding of the industry and customers
  • Thorough understanding of product and processes, banking systems

Job Description:

  • Processing performed accurately by you as per approved Process/Procedure manuals within agreed Turn Around Time/SLAs
  • Investigate queries accurately and raise with the relevant parties without delay and escalated where needed
  • Support process training and knowledge sharing within the team
  • Recognizes and escalates issues and seeks advice when faced with non-standard issues/problems.
  • Capture and collate MI as required according to recognised processes and practices
  • Complete all mandatory training/accreditations as applicable to your role and your team
  • Support improving team and customer performance by Role modelling Core Service
  • Behaviours, Our Standards and adoption of Determined to Lead tools and techniques
  • Suggest areas of customer/business focused improvement in their daily processing and escalate appropriately
  • Review manual or ineffective processes which could be automated, or enhanced, to enable the provision of superior customer/business experience/service
  • Review processing errors and customer complaints to identify trends and training needs
  • Own, manage and supervise the risks which exist in the business area, ensuring mechanisms are in place to identify, report, manage and mitigate risk within a defined Risk Appetite, working in conjunction with the 2LOD

How to apply RBS Walk-in Drive?

All eligible candidates can apply this drive in online and attend the drive at following venue on 11 December 2017

To Apply: Click here

Venue Details:


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Venue date: 11 December 2017     Time : 11 am – 1 pm

Venue:

Royal Bank Scotland,
Delhi IT Park, DMRC Tower-II,
HR Area Ground Floor, Shastri Park,
New Delhi – 110053