Pearson Recruitment 2026: Pearson is scheduled to hire a Apprentice, Customer Service for Any Degree qualifications. Candidates looking for jobs in Noida can utilize this opportunity. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility and application process are given below. Interested candidates can also Mphasis Careers.

Pearson Recruitment 2026 – Details:

Job Role	Apprentice, Customer Service
Job Category	IT Jobs
Qualification	Any Degree
Experience	Freshers/Experienced
Salary/CTC	Best in Industry
Job Location	Noida
Last date	ASAP

Detailed Eligibility:

Apprentice, Customer Service:

Eligibility Criteria

Bachelor’s degree completed in any discipline.
Recent graduates or candidates with less than one year of professional experience are encouraged to apply.
Must be legally authorized to work in India.

Desired Skills & Attributes

Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Attention to detail and commitment to quality.
Ability to collaborate effectively within team environments.
Strong organizational and time-management skills.
Customer-focused mindset with a passion for service excellence.
Eagerness to learn, adapt, and take initiative.
Proficiency in Microsoft Office Suite (Excel, Word).

Duration – 12 Months (Full-Time)

Experience You’ll Gain

Exposure to global business operations and customer service environments.
Hands-on experience in case management, stakeholder engagement, and operational support.
Structured learning through mentorship, coaching, and real-world projects.
Development of professional, analytical, communication, and problem-solving skills.
Experience working with global teams across multiple regions and time zones.

Work Schedule:

This is a full-time apprenticeship position, typically requiring 40 hours per week (Monday to Friday).
Flexibility may be required to support global teams across different time zones.

Key Responsibilities

Manage and resolve customer inquiries through email and case management systems within established SLAs.
Investigate customer issues, identify root causes, and provide accurate and timely resolutions.
Maintain complete, accurate, and up-to-date case documentation.
Prioritize workload effectively to ensure timely case closure and customer satisfaction.
Escalate complex or high-impact issues to appropriate teams and track them through resolution.
Collaborate with cross-functional stakeholders to resolve customer concerns efficiently.
Ensure adherence to company policies, processes, and quality standards.
Monitor case queues and proactively address overdue or at-risk cases.
Communicate professionally with customers and internal stakeholders.
Identify recurring issues, trends, and opportunities for process improvement.
Contribute to knowledge management initiatives and share best practices.
Consistently achieve performance metrics related to SLA adherence, productivity, quality, and customer satisfaction.

Benefits & Rewards

Competitive apprenticeship stipend.
Professional development and mentorship opportunities.
Paid time off in accordance with company policy.
Health insurance coverage (where applicable).
Access to Pearson’s learning platforms and online courses.
Exposure to a global work environment and future career opportunities.

About the Role: The Program Coordinator Operations Intern plays a critical role in delivering an exceptional customer experience by supporting candidate services, case management, and operational processes across global testing programs. The role involves handling customer inquiries, resolving cases, collaborating with cross-functional teams, and ensuring compliance with service standards while contributing to continuous process improvement.