Mphasis Walk-in Drive scheduled for Technical Support Associate/Technical Support Engineer for any degree graduates.The detailed eligibility and venue details are given in below.
Mphasis Walk-in Drive Details:
|Job Role||Technical Support Associate/ Technical Support Engineer|
|Experience||0 to 4 years|
|Salary||Rs 1,75,000 – 3,50,000 P.A.|
|Venue Date||9 to 13 April 2018|
- HSC/Graduate/ Diploma (10+3 Years Polytechnic Diploma/ 10+2+3 Years Polytechnic Diploma)/ Post Graduate
- Excellent command on English (Verbal and Written)
- Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close request when users are satisfied with solutions
- Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
- Remote desktop troubleshooting. Escalate complex incidents/requests to upstream technical groups
How to apply Mphasis Walk-in Drive?
Interested and Eligible candidates can attend drive at following venue on 9 to 13 April 2018
Venue date: 9th to 13th April 2018 Time: 11:00 AM to 2:00 PM
Mphasis, EON free zone,
Cluster C, Ground Floor, Wing 2,
Kharadi, Pune 411014
Contact person: Suruchi