Mphasis Walk-in Drive scheduled for Technical Support Associate/Technical Support Engineer for any degree graduates.The detailed eligibility and venue details are given in below.
Mphasis Walk-in Drive Details:
| Job Role | Technical Support Associate/ Technical Support Engineer |
| Qualification | 12th/Any Degree |
| Experience | 0 to 4 years |
| Salary | Rs 1,75,000 – 3,50,000 P.A. |
| Job Location | Pune |
| Venue Location | Pune |
| Venue Date | 9 to 13 April 2018 |
Detailed Eligibility:
- HSC/Graduate/ Diploma (10+3 Years Polytechnic Diploma/ 10+2+3 Years Polytechnic Diploma)/ Post Graduate
- Excellent command on English (Verbal and Written)
Job Description:
- Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close request when users are satisfied with solutions
- Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
- Remote desktop troubleshooting. Escalate complex incidents/requests to upstream technical groups
How to apply Mphasis Walk-in Drive?
Interested and Eligible candidates can attend drive at following venue on 9 to 13 April 2018
Venue Details:
Venue date: 9th to 13th April 2018 Time: 11:00 AM to 2:00 PM
Venue:
Mphasis, EON free zone,
Cluster C, Ground Floor, Wing 2,
Kharadi, Pune 411014
Contact person: Suruchi
