Mphasis Walk-in drive 2018 | Technical Support Engineer | Any Degree | 9 to 13 April 2018

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Mphasis Walk-in Drive scheduled for Technical Support Associate/Technical Support Engineer for any degree graduates.The detailed eligibility and venue details are given in below.

Mphasis walk-inMphasis Walk-in Drive Details:

Job RoleTechnical Support Associate/ Technical Support Engineer
Qualification12th/Any Degree
Experience0 to 4 years
SalaryRs 1,75,000 – 3,50,000 P.A.
Job LocationPune
Venue LocationPune
Venue Date9 to 13 April 2018

Detailed Eligibility:

  • HSC/Graduate/ Diploma (10+3 Years Polytechnic Diploma/ 10+2+3 Years Polytechnic Diploma)/ Post Graduate
  • Excellent command on English (Verbal and Written)

Job Description:

  • Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.
  • Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
  • Update users about request status and close request when users are satisfied with solutions
  • Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
  • Remote desktop troubleshooting. Escalate complex incidents/requests to upstream technical groups

How to apply Mphasis Walk-in Drive?

Interested and Eligible candidates can attend drive at following venue on 9 to 13 April 2018

Venue Details:

Venue date: 9th to 13th April 2018 Time: 11:00 AM to 2:00 PM

Venue:

Mphasis, EON free zone,
Cluster C, Ground Floor, Wing 2,
Kharadi, Pune 411014

Contact person: Suruchi