Miko Off Campus Drive 2023 notification announced for the posts of Technical Support Executive. Candidates with the qualification of B.E/B.Tech is eligible to apply. Interested and eligible candidates can apply online. The detailed eligibility and selection process are explained below.
Miko Off Campus Drive 2023 for Technical Support Executive:
| Job Role | Technical Support Executive |
| Qualification | B.E/B.Tech |
| Experience | 0 – 2 Years |
| Salary | Best in Industry |
| Job Location | Mumbai |
| Last Date | ASAP |
Detailed Eligibility:
Technical Support Executive:
Requirement:
- Bachelor’s degree in a relevant field or equivalent work experience
- 0-2 years of experience in technical support, preferably with IoT devices
- Strong technical background with the ability to quickly grasp complex technical concepts
- Excellent communication skills, both written and verbal
- Proficiency in using support ticketing systems, with knowledge of Zendesk preferred
- Ability to work effectively in a fast-paced startup environment
- Ability to work remotely with limited supervision
- Comfortable working night shifts as part of a rotational schedule
- A proactive and problem-solving mindset with a dedication to customer satisfaction
- Exceptional attention to detail and organizational skills
Responsibilities:
- Provide top-notch technical support to customers through various channels, including email, chat, and phone
- Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and accurate solutions
- Collaborate with cross-functional teams to escalate and resolve complex technical problems
- Document customer interactions and resolutions in our support system
- Proactively identify and communicate recurring issues to the product and engineering teams for resolution
- Stay up-to-date with product knowledge and updates to provide accurate and effective support
- Assist in creating and updating support documentation and resources for customers
- Demonstrate a strong customer-centric attitude and a commitment to resolving issues promptly
How to apply for Miko Off Campus Drive 2023?
Interested and eligible candidates can apply for the job online on their official website as soon as possible.
For more details & Apply: Click here.
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