HCLTech Recruitment 2026: HCL Technologies is scheduled to hire a Service Desk Engineer role. Candidates with Any Degree qualifications are eligible to apply for this position. Those looking for an IT job in Bangalore, Pune, Chennai, Noida, Hyderabad, Trivandrum can utilize this opportunity. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below. Interested candidates can also try Amgen Careers.
HCLTech Recruitment 2026 – Details:
| Job Role | Service Desk Engineer |
| Job Category | IT Jobs |
| Qualification | Any Degree |
| Experience | 0.6 – 7 years |
| Salary/CTC | Best in Industry |
| Job Location | Bangalore, Pune, Chennai, Noida, Hyderabad, Trivandrum |
| Last Date | ASAP |
Detailed Eligibility:
Service Desk Engineer:
- The candidate must possess Degree in relevant field
- Experience: 0.6 to 7 years
Certifications (Not mandatory but desirable):
- ITIL Foundation
- Microsoft Certifications (O365, Windows troubleshooting)
- Citrix-related certifications
Primary Skills:
- Excellent communication skills with International Voice Support experience
- Strong troubleshooting skills
- Mobility-related applications
- Desktop/general system issues
- Outlook, VPN, Citrix, VDI
- In-depth knowledge of MS Office/O365
Secondary Skills:
- Experience in Telecom (added advantage)
Role and Responsibilities:
- Key Responsibilities
- Handle escalated calls from L1 team efficiently
- Resolve tickets within agreed SLA for volume and time
- Ensure compliance with quality standards (voice, accent, tech monitoring), regulatory requirements, and company policies
- Deliver positive customer experience and maintain CSAT through defined resolution rate, minimal AHT, and reduced reopen cases
- Update worklogs and follow escalation processes
- Manage queues effectively and work toward case closure
- Additional Responsibilities
- Adhere to process compliance and shift schedules
- Support continuous improvement initiatives
Position Overview (Job Summary): L1/L2 Support Engineer responsible for handling escalated technical issues, ensuring timely resolution, maintaining quality standards, and delivering excellent customer experience in an international voice support environment.
How to Apply for HCLTech Recruitment 2026?
Interested and eligible candidates can apply online using the below link as soon as possible.
For More Details & To Apply: Click here
Want Job Alerts? Join Us
