GAVS Recruitment 2024: GAVS is scheduled to hire for the role of Junior Service Desk Engineer. Candidates with B.E/B.Tech qualifications are eligible to apply for this role. Candidates looking for jobs in Chennai can utilize this opportunity. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below.
Medtronic is scheduled to hire for the role of Software Engineer I. Interested candidates can apply here –> Medtronic Careers.
Join us at GAVS. This is an opportunity to take on an exciting new career challenge. It’s a chance to hone your technical skills and advance your career. Don’t miss this opportunity to power your career. Share with your friends and family! If you want more details regarding the job, like salary, age, mode of application, selection, and job location, you can find them below. You can check the official website below if you still have any doubts.
GAVS Recruitment 2024 – Details:
| Job Role | Junior Service Desk Engineer |
| Job Category | IT Jobs |
| Qualification | B.E/B.Tech |
| Experience | 1 to 4 years |
| Salary/CTC | Best in Industry |
| Job Location | Chennai |
| Last Date | ASAP |
Detailed Eligibility:
Junior Service Desk Engineer:
- Engineering Graduate an associate degree in Information Technology
- Experience: 1-4 years of experience in a technical support or helpdesk role.
- Familiarity with the ITIL framework and best practices is a plus.
Skills:
- Basic understanding of computer hardware, software, and troubleshooting techniques.
- Familiarity with operating systems such as Windows, Linux and macOS.
- Knowledge of network connectivity basics and common office applications.
- Strong troubleshooting and problem-solving skills
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Proficiency in using ticketing systems and remote support tools
Certifications:
- Microsoft / Linux Certifications
- ITIL Foundation Certifications are added advantage
Key Responsibilities:
Incident Management:
- Responsible and resolve incoming helpdesk tickets and phone call related to hardware, software, applications and network issues.
- Document and track incidents, requests, and resolutions in the service desk ticketing system.
- Escalate complex issues to Level 2/3 support teams when necessary.
Technical support:
- Troubleshoot and resolve desktop, laptop, and peripheral device issues (printers, scanners, etc.).
- Provide support for operating systems (Windows, macOS, Linux) and common office applications (Microsoft Office, email clients, etc.)
- Assist with password resets, account unlocks, and access issues
Customer Service:
- Deliver exceptional customer service by providing timely and accurate responses to end-user inquiries.
- Communicate technical information clearly and effectively to both technical and non-technical users.
- Follow up with users to ensure issues are fully resolved and users are satisfied with the service provided
System Maintenance:
- Perform basic system administration tasks such as user account creation and management.
- Assist with software installations, updates, and configurations, conduct routine maintenance and updates on desktops and laptops.
Knowledge Management:
- Contribute to the creation and maintenance of technical documentation and knowledge base articles
- Share knowledge and best practices with team members to improve overall service delivery.
Job Description: Dedicated and customer-focused Level-1 Desktop Service Desk engineer to provide technical support and assistance to end-users. The ideal candidate will be the first point of contact for all technical issues and requests, ensuring that all incidents are resolved efficiently and effectively.
Working Conditions:
- Work from Office
- 24×7 Support
How to apply for GAVS Recruitment 2024?
All interested and eligible candidates can apply for this position online using the following link as soon as possible.
For More Details & To Apply: Click here.
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