Edifecs Recruitment 2025 – Edifecs is scheduled to hire an Associate Support Engineer for B.E/B.Tech/Diploma graduates. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below. Apply for Cognizant Recruitment

Edifecs Recruitment 2025 for Associate Support Engineer:

Job Role	Associate Support Engineer
Qualification	B.E/B.Tech/Diploma
Experience	Freshers/Experienced
Salary/CTC	Best in Industry
Job Location	Across India
Last Date	ASAP

Detailed Eligibility:

Associate Support Engineer:

Associates degree in a technology-related program or equivalent experience in a technical support role.
Initiative is a must; must be hungry to learn new technologies and advance.
Strong Knowledge in one or more of the following is a plus: COM, VB, Jscript, Java and Perl C#.
Familiarity with EDI and EDI systems or knowledge of HIPAA a plus.
Ability to identify and clarify problems, set goals and able to resolve issues.
Ability to work effectively on multiple tasks.
Strong verbal and written communications skills.
Excellent organizational skills must be detail oriented.
Excellent customer service and interpersonal skills.

What you will do:

Receive and triage incoming cases (email, phone, and web).
Provide technical support to enterprise clients related to technical and operational. aspects of the products, including troubleshooting, CRM system updates, support case. acknowledgements, provisioning activities, etc.
Collaborate with other Product Support team members.
Deliver a consistent, responsive and satisfying Customer Experience on each contact.
Follow standard operational procedures for case management.
Contribute to the administration of our infrastructural systems.
Some administrative work in support of the Product Support team.
Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics.
Meet all quality and productivity performance goals.

Overview: Edifecs’ Associate Support Engineers triage incoming cases and help customers troubleshoot technical problems they face in using our solutions. The ideal candidate is a quick and motivated learner, has the ability to handle interruptions while fluidly switching between several projects, has strong customer service skills, and strong analytical aptitude. The position requires interaction with customers, sales team members and the product development team.