Diebold Nixdorf Recruitment 2023 for Associate Service Desk Specialist | 12th/Diploma | Hyderabad

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Diebold Nixdorf Recruitment 2023 – Diebold Nixdorf has scheduled to hire for the role of Associate Service Desk Specialist. The education qualification should be 12th/Diploma. The detailed eligibility and application process are given below. Interested and eligible can apply online.

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Diebold Nixdorf Recruitment 2023 :

Job Role Associate Service Desk Specialist
Qualification 12th/Diploma
Batch Any Batch
Experience 6 Months
Salary Best in Industry
Job Location Hyderabad
Last Date ASAP

Detailed Eligibility:

Required Qualifications:

  • High School Diploma or comparable
  • Min. 6 months experience in a call center environment is recommended
  • Native Speaker quality in required local language/primary language.
  • English language skills are additionally implied.
  • PC literacy, especially usage of Microsoft Office package.
  • Willingness to work in shift models, based on customer requirements.
  • Industry know-how preferred.
  • Strength in communication, teamwork, processes, and customer orientation, especially friendly and kind behavior on the phone.
  • Experience Level: Associate

Key Responsibilities:

  • Answers inbound customer calls and/or transforms information from any customer service channel into the ticket system.
  • Checks to ensure reported incidents are covered by the contract and that all caller information, including address details, are correct – retrieves customer agreement on cost if no contract exists.
  • Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (i.e., password resets, software configuration, etc.).
  • Uses remote tools to troubleshoot, analyze and resolve technical issues.
  • When the resolution is unsuccessful, escalate issues according to established procedures and inform the customer of the next steps.
  • Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (i.e., cancelations, additional information). * Informs manager or dedicated IRM team in case of customer escalations.
  • Documents all activity and updates the appropriate knowledge management, reporting, and other systems.
  • Ensures high levels of customer satisfaction at all times.

How to Apply for Diebold Nixdorf Recruitment 2023?

All interested and eligible candidates can apply for this position online as soon as possible

For more details & Apply: Click here.

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