Deloitte Recruitment 2021 – Deloitte scheduled to hire Analyst-Digital Support for Any Degree graduates at Hyderabad Office. The detailed eligibility and application process are given below.
Deloitte Recruitment 2021:
|Job Role||Analyst-Digital Support|
- Any Graduate
- Excellent Customer service (Phone / Chat / Emails)
- Excellent spoken English Language proficiency
- Proficient with MS-Office
- ServiceNow experience preferred
- Exposure to application support, ITIL framework etc.
- Excellent written & verbal skills
- Customer Service experience
- Comfortable to work in 24*7 environment
- Customer handling skills – Call etiquettes
- End to End ticket management
- Basis ITIL concepts of Incident, problem & change management is must
- Experience in managing voice & non-voice support (Calls, chats & email)
- Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
- Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year.
- Understanding on above metrics is mandate
- Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
How to apply Deloitte Recruitment 2021?
Interested and eligible candidates can apply for this position online by the following link as soon as possible.
To Apply: Click here
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