Copado Recruitment 2026 – Associate DevOps Support Engineer

Qualifications & Experience

• 0–2 years of experience in a Technical Support, DevOps Support, Salesforce Support, or a similar technical role is preferred.
• Freshers are welcome to apply, provided they have completed a B.Tech/B.E. in Computer Science, Information Technology, or a closely related engineering discipline.
• Candidates with up to 2 years of experience in a Salesforce ecosystem (such as Salesforce Administration, Salesforce Development, Salesforce Support, QA, or DevOps) are also eligible.
• Basic understanding of Salesforce platforms and DevOps concepts.
• Familiarity with SaaS applications, APIs, XML, SQL, Git, and version control systems.
• Strong analytical and troubleshooting skills with a structured approach to problem-solving.
• Ability to multitask by researching solutions, navigating knowledge bases, documenting cases accurately, and communicating effectively with customers.
• Excellent written and verbal English communication skills, with the ability to collaborate with global, distributed teams.

Key Responsibilities

• Manage Voice Calls & Traffic: Serve as the front line for inbound customer voice calls, directing traffic and managing queues in accordance with customer agreements.
• Rapid Response Triage: Answer incoming support queries with a strict, high-energy goal to get the customer connected to a human within 10 minutes.
• Troubleshoot & Resolve: Use technical knowledge to actively diagnose technical problems, answer questions, and suggest workarounds related to the Copado platform.
• Escalate Accurately: Identify, categorize, document, and escalate complex problems to the right internal experts according to procedure.
• Own the Customer Experience: Manage expectations and communicate in a way that results in high satisfaction, ensuring issues are genuinely fixed.

Non-Negotiables

• Customer-Centric Mindset: A strong passion for building customer trust through attentive, responsive, and empathetic live support.
• Phone Etiquette & Spoken English: Exceptional spoken English and audio presence, featuring strong active listening skills and the ability to articulate clear, step-by-step instructions over the phone.
• Schedule Flexibility: A flexible schedule with full willingness to work adaptable hours, including shifts to support global SLAs.

Additional Skills and Qualities:

• Copado or Salesforce Admin and Developer Certifications are highly preferred.
• Experience or familiarity with AI tools, methods, and practices is considered a strong plus.